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Windows 7: USB Headset disables sound when unplugged by non-Admin


28 Oct 2013   #1

Windows 7 Professional 32 bit
 
 
USB Headset disables sound when unplugged by non-Admin

Running Windows 7 Pro 32 bit. Dell Opti 790 with most recent BIOS update. Lifechat LX-3000 USB headset. Using web-based RosettaStone.

Problem: non-Admin users plug-in and unplug headset in a classroom setting per design. Headsets are only used for a single class and need to be removed from the environment between classes (requirement). All machines are based on a standard image and are identical hardware. Some users/machines (random) are encountering a situation where the audio is "broken" when new users log on. The audio icon in the systray shows as muted and when a non-Admin user attempts to un-mute, they are prompted for Admin credentials. When Admin credentials ARE provided, Windows runs a repair of the audio and resolves the issue fine. Default audio before USB headset is plugged in is either internal speaker or analog headset. It appears that audio is not failing back to the remaining devices when the headset is removed.

Is there a way to manage/prevent the locking of the audio between users? Group Policy appears to be a dead-end based on review of other forum posts.

Thanks!

-Nick


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 USB Headset disables sound when unplugged by non-Admin




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