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Windows 7: Crackling/Scratchy Sound in my Netbook

27 Nov 2013   #1
theneves

Windows 7 Home Premium 32-bit
 
 
Crackling/Scratchy Sound in my Netbook

Good day everyone. I have this problem in my netbook wherein every time I played audio files using Media Player or VLC, the sound is not good. Sometimes it stops, make a crackling/scratchy sound, and/or lags. And also, when I play music using the two applications and at the same time doing other things such as browsing the web, typing in Word, doing presentation in PowerPoint, and or editing pictures using Photoshop, the sound is not good. Additionally, it also occurs when I play videos in YouTube and other sites.

What should I do? Is there any problem with my player or my system?

Thank you guys.


My System SpecsSystem Spec
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27 Nov 2013   #2
fireberd

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Your problem, crackling/scratchy, has been reported by many. There is no "one fix" for the problem. Some things that can contribute to this is sound drivers, video drivers, defective power supply, etc.

First suggestion, make sure you are using the PC vendor's supplied sound driver. If you have the PC vendor's sound driver, check for an updated version, and if there is no updated versrion, reinstall the current version. Non vendor sound drivers can either not work or not work correctly.

Wi-Fi is another known cause. Temporarily disable Wi-Fi and see how audio plays.
My System SpecsSystem Spec
09 Dec 2013   #3
theneves

Windows 7 Home Premium 32-bit
 
 

Good day.

I updated my drivers for audio, but still the same outcome. But just yesterday, I installed MediaMonkey, and so far those problems are gone. Maybe the problem came from the player itself. And also I noticed that if I work near electrical outlet and/or near appliances (turned on), those crackling/scratchy sound can be heard. Maybe (another speculation), the built-in speakers are affected by electrical fluctuations (if my term is right).

Thank you for your advice, I greatly appreciated it.
My System SpecsSystem Spec
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14 Dec 2013   #4
rvcjew

Win 7 PRO x64, WIN 8.1 PRO x64
 
 

sounds like interference from outside sources what model laptop is it?
My System SpecsSystem Spec
15 Dec 2013   #5
theneves

Windows 7 Home Premium 32-bit
 
 

Quote   Quote: Originally Posted by rvcjew View Post
sounds like interference from outside sources what model laptop is it?
Neo. (NEO Manufacturing and Services, Inc. - Laptop, Notebook, Netbook)
My System SpecsSystem Spec
15 Dec 2013   #6
rvcjew

Win 7 PRO x64, WIN 8.1 PRO x64
 
 

what does it say your latency is with this > http://www.thesycon.de/dpclat/dpclat.exe? DPC Latency Checker
My System SpecsSystem Spec
15 Dec 2013   #7
theneves

Windows 7 Home Premium 32-bit
 
 

Quote   Quote: Originally Posted by rvcjew View Post
what does it say your latency is with this > http://www.thesycon.de/dpclat/dpclat.exe? DPC Latency Checker
It says like this:
Some device drivers on this machine behave bad and will probably cause drop-outs in real-time audio and/or video streams. To isolate the misbehaving driver use Device Manager and disable/re-enable various devices, one at a time. Try network and W-LAN adapters, modems, internal sound devices, USB host controllers, etc.
My System SpecsSystem Spec
16 Dec 2013   #8
rvcjew

Win 7 PRO x64, WIN 8.1 PRO x64
 
 

Quote   Quote: Originally Posted by theneves View Post
Quote   Quote: Originally Posted by rvcjew View Post
what does it say your latency is with this > http://www.thesycon.de/dpclat/dpclat.exe? DPC Latency Checker
It says like this:
Some device drivers on this machine behave bad and will probably cause drop-outs in real-time audio and/or video streams. To isolate the misbehaving driver use Device Manager and disable/re-enable various devices, one at a time. Try network and W-LAN adapters, modems, internal sound devices, USB host controllers, etc.
figured as much seems like it has some messed up drivers if you use the specy program in my sig what does it say under audio for your chip?


Attached Thumbnails
-audio.png  
My System SpecsSystem Spec
19 Dec 2013   #9
theneves

Windows 7 Home Premium 32-bit
 
 

This is the generated info from Piriform Speccy:

Audio
Sound Cards: VIA High Definition Audio; Intel Display Audio
Playback Device: Speakers (VIA High Definition Audio)
Recording Devices: Microphone (VIA High Definition Audio) (default); Stereo Mix (VIA High Definition Audio)
My System SpecsSystem Spec
19 Dec 2013   #10
rvcjew

Win 7 PRO x64, WIN 8.1 PRO x64
 
 

okay we need to know what via chip besides that it is a via so i know your laptop is a NEO but they make lik 30 NEO's so on the bottom of your computer it should state the model as in "basic B5114" that's the info we need. also that motherboard you have listed for your machine says it has a chipset that uses intel hd audio and that is perhaps what you need but having a model # would confirm that.
My System SpecsSystem Spec
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 Crackling/Scratchy Sound in my Netbook




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