Crackling/Scratchy Sound in my Netbook

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  1. Posts : 64
    Windows 7 Home Premium 32-bit
       #1

    Crackling/Scratchy Sound in my Netbook


    Good day everyone. I have this problem in my netbook wherein every time I played audio files using Media Player or VLC, the sound is not good. Sometimes it stops, make a crackling/scratchy sound, and/or lags. And also, when I play music using the two applications and at the same time doing other things such as browsing the web, typing in Word, doing presentation in PowerPoint, and or editing pictures using Photoshop, the sound is not good. Additionally, it also occurs when I play videos in YouTube and other sites.

    What should I do? Is there any problem with my player or my system?

    Thank you guys.
      My Computer


  2. Posts : 8,135
    Windows 10 64 bit
       #2

    Your problem, crackling/scratchy, has been reported by many. There is no "one fix" for the problem. Some things that can contribute to this is sound drivers, video drivers, defective power supply, etc.

    First suggestion, make sure you are using the PC vendor's supplied sound driver. If you have the PC vendor's sound driver, check for an updated version, and if there is no updated versrion, reinstall the current version. Non vendor sound drivers can either not work or not work correctly.

    Wi-Fi is another known cause. Temporarily disable Wi-Fi and see how audio plays.
      My Computer


  3. Posts : 64
    Windows 7 Home Premium 32-bit
    Thread Starter
       #3

    Good day.

    I updated my drivers for audio, but still the same outcome. But just yesterday, I installed MediaMonkey, and so far those problems are gone. Maybe the problem came from the player itself. And also I noticed that if I work near electrical outlet and/or near appliances (turned on), those crackling/scratchy sound can be heard. Maybe (another speculation), the built-in speakers are affected by electrical fluctuations (if my term is right).

    Thank you for your advice, I greatly appreciated it. :)
      My Computer


  4. Posts : 1,992
    10 Pro x64
       #4

    sounds like interference from outside sources what model laptop is it?
      My Computer


  5. Posts : 64
    Windows 7 Home Premium 32-bit
    Thread Starter
       #5

    rvcjew said:
    sounds like interference from outside sources what model laptop is it?
    Neo. (NEO Manufacturing and Services, Inc. - Laptop, Notebook, Netbook)
      My Computer


  6. Posts : 1,992
    10 Pro x64
       #6

    what does it say your latency is with this > http://www.thesycon.de/dpclat/dpclat.exe? DPC Latency Checker
      My Computer


  7. Posts : 64
    Windows 7 Home Premium 32-bit
    Thread Starter
       #7

    rvcjew said:
    what does it say your latency is with this > http://www.thesycon.de/dpclat/dpclat.exe? DPC Latency Checker
    It says like this:
    Some device drivers on this machine behave bad and will probably cause drop-outs in real-time audio and/or video streams. To isolate the misbehaving driver use Device Manager and disable/re-enable various devices, one at a time. Try network and W-LAN adapters, modems, internal sound devices, USB host controllers, etc.
      My Computer


  8. Posts : 1,992
    10 Pro x64
       #8

    theneves said:
    rvcjew said:
    what does it say your latency is with this > http://www.thesycon.de/dpclat/dpclat.exe? DPC Latency Checker
    It says like this:
    Some device drivers on this machine behave bad and will probably cause drop-outs in real-time audio and/or video streams. To isolate the misbehaving driver use Device Manager and disable/re-enable various devices, one at a time. Try network and W-LAN adapters, modems, internal sound devices, USB host controllers, etc.
    figured as much seems like it has some messed up drivers if you use the specy program in my sig what does it say under audio for your chip?
    Attached Thumbnails Attached Thumbnails Crackling/Scratchy Sound in my Netbook-audio.png  
      My Computer


  9. Posts : 64
    Windows 7 Home Premium 32-bit
    Thread Starter
       #9

    This is the generated info from Piriform Speccy:

    Audio
    Sound Cards: VIA High Definition Audio; Intel Display Audio
    Playback Device: Speakers (VIA High Definition Audio)
    Recording Devices: Microphone (VIA High Definition Audio) (default); Stereo Mix (VIA High Definition Audio)
      My Computer


  10. Posts : 1,992
    10 Pro x64
       #10

    okay we need to know what via chip besides that it is a via so i know your laptop is a NEO but they make lik 30 NEO's so on the bottom of your computer it should state the model as in "basic B5114" that's the info we need. also that motherboard you have listed for your machine says it has a chipset that uses intel hd audio and that is perhaps what you need but having a model # would confirm that.
      My Computer


 
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