Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: No audio at all


28 Dec 2013   #1
Rgh

Windows 7 Professional - 32 Bit OS
 
 
No audio at all

Hello everyone, I just updated to Windows 7 Professional about 2 weeks ago. I keep having problems with my audio, apparently I do not have any sound driver/device installed.

I tried to narrow the problem by doing several system restores as the audio has worked until recently. I believe I accidentally uninstalled something while in the Add/Remove Programs tab of the Control Panel. I was trying to get rid of things that I do not use like I-Tunes..

After several system restores, I could not figure out the problem so I went to the Real-tek website because apparently that is standard. I downloaded the 32-bit driver for Windows 7 and installed it. Restarted my computer and the audio came on.

Went to a friend's house with no wi-fi (couldn't download anything), all I did was write and listen to music off my lap top. Came back to my home the next day, turned the computer on and now I apparently don't have any devices installed.

I tried to re-install the audio driver/device from the Real-tek website, and it didn't work. I've tried that twice, with the restart of the computer.

Can someone please assist me with this? I'm almost to the point of saving everything on an external hard drive and re-installing Windows.

Thank You.

No audio at all-screen.jpg




My System SpecsSystem Spec
.

28 Dec 2013   #2

windows 7 home 64bit
 
 

Hi Welcome to Seven Forums ... Do you know the Model Number of your Laptop .. I think it might be the one in the Link below ..Can you confirm this ...


Conexant High-Definition SmartAudio 221 Driver - HP Pavilion dv2610us Entertainment Notebook PC | HP® Support
My System SpecsSystem Spec
28 Dec 2013   #3
Rgh

Windows 7 Professional - 32 Bit OS
 
 

Thank you for the quick response - I checked on the bottom of my laptop and it says HP Pavillion dv 2500, it also says dv27 15nr.

Do you need more information then this?

Thank You.
My System SpecsSystem Spec
.


28 Dec 2013   #4
Rgh

Windows 7 Professional - 32 Bit OS
 
 

Product number is KC453UEA#ABA
My System SpecsSystem Spec
28 Dec 2013   #5

windows 7 home 64bit
 
 

No i found it .. But it is more or less the same Driver i posted

Software & driver downloads HP Pavilion dv2500 CTO Notebook PC | HP® Support
My System SpecsSystem Spec
28 Dec 2013   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Follow Maxie's lead, but in between could you post some informational screen shots
  • Control Panel -> Sound -> Playback tab
  • Control Panel -> Sound -> Sounds tab
  • Device Manager -> Sound, video, and game controllers
My System SpecsSystem Spec
28 Dec 2013   #7
Rgh

Windows 7 Professional - 32 Bit OS
 
 

Quote:
No i found it .. But it is more or less the same Driver i posted
Thank you for your help - However I was given this message after trying to install off the first link.

Name:  Driver-Install.jpg
Views: 17
Size:  18.1 KB

A balloon popped up in the lower right hand corner that said a driver was not properly installed and requested I click for more information. This was the screen that popped up:

Name:  Error-pop-up.jpg
Views: 17
Size:  49.3 KB

I am downloading the one off the 2nd link but I am concerned that the "System Requirements" for that download apparently require Windows Vista and I am running on Windows 7 Professional. The laptop when it was originally bought, was running Vista but I've recently updated. Would that change things at all?

Quote:
Follow Maxie's lead, but in between could you post some informational screen shots
  • Control Panel -> Sound -> Playback tab
  • Control Panel -> Sound -> Sounds tab
  • Device Manager -> Sound, video, and game controllers
Thank you for the reply:

Playback Tab:

Name:  Playback-tab.jpg
Views: 17
Size:  44.1 KB

Sounds Tab:

Name:  Sounds-Tab.jpg
Views: 17
Size:  67.0 KB

Device Manager Tab:

No audio at all-strange.jpg

I was unable to locate "Sound, video, and game controllers" on this screen. This troubles me as it is not even an option unless I missed. If that is the case, I apologize.

Thank you.


My System SpecsSystem Spec
28 Dec 2013   #8

windows 7 home 64bit
 
 

Hi there .. First Install the Chipset Driver from the Link i gave you .. Right click on the Download and run as admin .. After that try the sound Driver .. I did know they where for Vista but they often work with Windows 7 ..
My System SpecsSystem Spec
28 Dec 2013   #9

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks Rgh,

maxie is directing you to the solution - please continue with that path. I just wanted to make sure that other settings weren't causing the symptoms. Your screenshots clearly show that you need to install drivers.

As far as Vista/Windows 7 differences.... mfgrs don't always change the information when a new operating system comes out, even though the machine will run fine on the new OS. So, go ahead and install the Vista drivers as a base, that should get you up and running. Finding 'updated' chipset drivers and audio for AMD processors (especially for HP machines) has always thwarted me - so I end up loading whatever HP has to offer for my machine.

Your in good hands with maxie - carry on.

Bill

hmmmmm
was digging a little deeper and saw that HP offers an Intel chipset pkg on the link maxie provided. Yet your specs say
Note   Note
OS Windows 7 Professional - 32 Bit OS
CPU AMD Turion 64 X2 TL-58 1.90 GHz (Dual)
Motherboard AMD Turion <tm> 64 X2 TL-58


I'm also a little confused why the 32 bit OS was installed. Not that it presents an issue, just that your have a 64 bit machine running a 32 bit OS.

Back to the issue: What region is the machine from? NR indicates non regional. Sometimes we have to go to the HP regional site to find the information we need. UK, FR, IT... etc
My System SpecsSystem Spec
28 Dec 2013   #10
Rgh

Windows 7 Professional - 32 Bit OS
 
 

Quote   Quote: Originally Posted by maxie View Post
Hi there .. First Install the Chipset Driver from the Link i gave you .. Right click on the Download and run as admin .. After that try the sound Driver .. I did know they where for Vista but they often work with Windows 7 ..
Thank You - The 2nd link that you gave me, I clicked on that one and scrolled down to the chipset and clicked on the first one. Downloaded it and right clicked it and tried to install it with it running as administrator. This is the message I got:

No audio at all-error-chipset.jpg

Do you think its other programs that are blocking the process?

Thank You.

Quote:
Back to the issue: What region is the machine from? NR indicates non regional. Sometimes we have to go to the HP regional site to find the information we need. UK, FR, IT... etc
The laptop was purchased in the US as far as I know, a family member's employer purchased the laptop a few years ago for work. They just bought him a new one and he gave me this one about 2 weeks ago as I am in the military and my old laptop was from 2004.

Thank You.


My System SpecsSystem Spec
Reply

 No audio at all




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:46 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33