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Windows 7: no sound windows media player and vlc, youtube fine

06 Aug 2015   #11
MHTSC

W7 Ultimate x64
 
 
No Sound In Windows Media Player + Media Player Crashes

I have just discovered my intermittent problem losing my sound disappears when I remove my Logitech K520 USB stick from my laptop and reboot. Frequently, after rebooting and logging back in again, I can plug in the USB stick for the Keyboard and Mouse combination and it'll continue to work. Regardless, once it quits working, a reboot is necessary. Sometimes with the USB stick plugged in and the Keyboard and Mouse on, it'll work fine, then other times its DOA. Sometimes Windows Media Player will fault when I start to play a file and other times it'll play the file w/o any sound. Device Manager shows a Microsoft driver for the Logitech KB and Mouse. I checked for a new driver and it replies that it is the latest and best.

When Windows Media Player wouldn't fault and the only problem was no sound, I played around with the sound buttons on the Logitech KB (volume and Mute) and that didn't make any difference.

One very interesting observation is the mute button on the laptop is lighted to show when it has been muted. When I'm having either problem (windows media player crashing or just no sound) the mute button light is OFF and pressing the button doesn't turn it on. I thought I had a bad KB on my laptop but apparently there is something funky about the use of the Logitech KB/Mouse that messes up something.

For now, I've just switched to a different Logitech KB, Mouse, USB stick - still the same model. We'll see how that goes. I hope this helps other people that may be encountering the same situation.
AV-BitDefender + IOLO System Mechanic + Windows 7 Ultimate + Intel I5 + Hybrid HD


My System SpecsSystem Spec
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08 Aug 2015   #12
rvcjew

7 Pro x64, 10 Pro x64
 
 

Good find, yeah that sucks I wonder if it was a power draw issue, most likely drivers though. Have you tried deleting them and letting windows update find its own? Uninstall the software then reboot, then rightclick the keyboard in the device manger and say uninstall and check the box saying to remove drivers then reboot and it will look at windows update.
My System SpecsSystem Spec
10 Aug 2015   #13
MHTSC

W7 Ultimate x64
 
 
No Audio / Crashed Windows Media Player

I had tried what you suggested but w/o the reboot. So, I tried exactly what you suggested and still no cigar. I previously had also checked for new drivers within Device Manager for the two items and each reported that they are the latest.

One more interesting observation, it now seems like 100% of the time when the mute button on the keyboard will not toggle its light when you press it, that the audio will not play. Unplugging the USB stick for the KB and mouse won't help - a reboot without the stick being plugged in is what is required.

For what its worth, the drives for the Logitech KB and Mouse are listed as Microsoft drivers. When this started happening was about 3-4 months ago and following on the heals of a Windows Update.

I also went to MSConfig / Startup and deselected a lot of stuff that wasn't critical but that didn't help any either. As another point of reference, both my Bluetooth and WiFi are off. Logitech doesn't offer their own driver. It may be an interrupt conflict.

Thanks for the suggestion anyway.
My System SpecsSystem Spec
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10 Aug 2015   #14
rvcjew

7 Pro x64, 10 Pro x64
 
 

Do you have set point installed? Wireless Combo MK520 - Logitech Support
My System SpecsSystem Spec
10 Aug 2015   #15
MHTSC

W7 Ultimate x64
 
 
No Audio - Windows Media Player Crashes - Logitech KB & Mouse

No, I don't have it installed.
BTW, Audio also does not work on-line even with You-Tube.

I did find out that if I login as another user and then switch to my login, that it will work correctly.

I also, found that the mute button the LAPTOP and its light works initially after logging in but shortly thereafter, it will stop.
My System SpecsSystem Spec
11 Aug 2015   #16
rvcjew

7 Pro x64, 10 Pro x64
 
 

What model is your laptop, you should fill out your specs using the guide my signature. I also just realized your not the OP so in the future you might want to make a new thread for your issue as we have kinda hijacked this one.
My System SpecsSystem Spec
11 Aug 2015   #17
MHTSC

W7 Ultimate x64
 
 
No Audio, Windows Media Player Crashes

I have solved the problem. In the startup folder for "All Users" was a "Intuit Data Protect" item. After I deleted that item and rebooted, everything worked like normal. The file date was 4/10/2015 and MS Update was 4/14/2015. So, I guess it could have been either one or both of them.

FWIW, this AM when I decided to exterminate this problem, I logged in again as a different user as I had done before and THIS time that technique did not work to preserve my sound and media player. This has been the norm for birddogging this problem... it was as if the background issue kept morphing every time I'm make some headway. I hope my experiences will help others.

Lastly, I had the big "duh" last night and realized that I had not yet checked event viewer... which is what I should have done initially.

rvcjew: This is my first time posting to this forum and I apologize for any improper postings. I will go re-read the rules. I also don't understand "guide my signature" and don't know what OP means.
Thank you for your tips and coaxing!
My System SpecsSystem Spec
13 Aug 2015   #18
rvcjew

7 Pro x64, 10 Pro x64
 
 

Quote   Quote: Originally Posted by MHTSC View Post
I have solved the problem. In the startup folder for "All Users" was a "Intuit Data Protect" item. After I deleted that item and rebooted, everything worked like normal. The file date was 4/10/2015 and MS Update was 4/14/2015. So, I guess it could have been either one or both of them.

FWIW, this AM when I decided to exterminate this problem, I logged in again as a different user as I had done before and THIS time that technique did not work to preserve my sound and media player. This has been the norm for birddogging this problem... it was as if the background issue kept morphing every time I'm make some headway. I hope my experiences will help others.

Lastly, I had the big "duh" last night and realized that I had not yet checked event viewer... which is what I should have done initially.

rvcjew: This is my first time posting to this forum and I apologize for any improper postings. I will go re-read the rules. I also don't understand "guide my signature" and don't know what OP means.
Thank you for your tips and coaxing!
No problem as long as you understand why your good. My signature is the area below the post where some have pictures instead of text. Where it says guide in blue is a link to the guide i'm talking about.


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