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Windows 7: Realtek ALC887 suddenly decided to stop working at all...


08 Feb 2014   #1

windows 7 ultimate x86
 
 
Realtek ALC887 suddenly decided to stop working at all...

Hi,

This is my first time posting in this forum, because I encountered kind of a strange problem with my sound card.

I'm using Asus motherboard M5A78L-M LX, with onboard sound card, which is Realtek ALC 887. Operating on windows 7 ultimate 32bit. I've been using this PC for around 2 years now without any sound problems. So today, I moved my office to a new location. In the morning, I was still playing with my PC with the sound perfectly normal. Then I unplugged my PC, getting ready to move. I packed my PC in a cardboard box, and brought it to my new office by car (so no rough bumps). When I set up my PC again in the new office, there was no sound at all. From control panel>sound, I could see the VU meter were still moving when I play a song, but there was no sound at all from the speakers or headset.

I tested the speakers and headset, they were perfectly normal.

Tried:
- updating realtek driver
- roll back driver to older version
- uninstall driver then let windows automatically install the driver again
- uninstall driver and removed the driver, so windows just registered the sound card as 'HD audio' or something like that
- double checked in control panel>sound that the device that is default and active is indeed the realtek ALC887
- system restore
- troubleshooting audio, which windows didn't find any problems
- stopped, started, restarted windows audio service via services.msc
- taking off the side panel, and physically wiggled the audio jacks
- changing onboard audio setting in BIOS, disabled, enabled, front panel as AC97 and HDaudio
- reload default BIOS settings

None of the above work at all. Still no sound, not even a static noise or something. I'm at the end of my wits, and started to suspect that it's a hardware problem, maybe bad or short-circuited audio jacks or something. But still, it's strange for me that in the morning, everything is normal, moved the PC to a new office, and suddenly it's not working at all.

So is it true that it's a hardware problem (which implying there's nothing I can do other than buy a new sound card)? Or are there anything at all that I can try before that? Any suggestions are very appreciated.

Thank you in advance. Sorry for my bad English.


My System SpecsSystem Spec
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08 Feb 2014   #2
scr

Windows 7 Home Premium sp1 - 64bit
 
 

This is pretty off the wall and I only suggest these mundane checks based on an experience I had. After many hours of trying to figure out why I lost sound I found that I mistakenly plugged my speakers in to the wrong jack after cleaning the dust out.

Have you checked to see if the speakers or play back device is muted or turned down in the volume mixer?

It's a long shot but worth the check versus a new sound card and only suggested because of the recent move of the system.
My System SpecsSystem Spec
08 Feb 2014   #3

windows 7 ultimate x86
 
 

Quote   Quote: Originally Posted by scr View Post
This is pretty off the wall and I only suggest these mundane checks based on an experience I had. After many hours of trying to figure out why I lost sound I found that I mistakenly plugged my speakers in to the wrong jack after cleaning the dust out.

Have you checked to see if the speakers or play back device is muted or turned down in the volume mixer?

It's a long shot but worth the check versus a new sound card and only suggested because of the recent move of the system.
Hi, thank you for the response.

I have tried plugging the speakers to all available audio jacks on my pc (all the while windows media player was playing a song), still no sound.

I just thought of something after I posted this thread yesterday. I remembered that I have a windows xp installed in a different partition. I kept it there to use old hardwares that are not supported by windows 7. So I tried booting into windows xp, and still no sound at all. Tried tweaking the realtek application in windows xp (the one with blue/indigo color), nothing was muted, and still no sound.
My System SpecsSystem Spec
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09 Feb 2014   #4
scr

Windows 7 Home Premium sp1 - 64bit
 
 

As I said it was a long shot.

I'll have to leave this for someone with more experience to dig deeper. I know nothing about Windows Media Player.
My System SpecsSystem Spec
09 Feb 2014   #5

Windows 7 Ultimate x64
 
 

Have you :

1. Tried using different media players
2. Closely inspected your hardware (motherboard) for blown caps, fuses, little brown spots underneath it?
3 Considered the possibility this is a hardware and not a software fault?
My System SpecsSystem Spec
09 Feb 2014   #6

windows 7 ultimate x86
 
 

Quote   Quote: Originally Posted by crankypenguin View Post
Have you :

1. Tried using different media players
2. Closely inspected your hardware (motherboard) for blown caps, fuses, little brown spots underneath it?
3 Considered the possibility this is a hardware and not a software fault?
Hi,

1. Yes, tried windows media player, foobar2000, even tried using a game (playing a game).
2. From the top (processor side) nothing seem unusual. Inspecting the back (soldering side) means I have to take the motherboard apart from the PC chassis. I don't think I have the adequate skill for that, afraid I'll end up doing more damage than repairing it.
3. I have considered it (the possibility that the input jacks are blown or short-circuited or something). I just consider it strange that a few hours before, everything is all good, and later it's not working at all. I mean, no degrading sounds, noises, etc in the process. It just went from full force to zero in an instant.

But yes, I have tried everything I can think of and google of, so I thought I'd have to chalk this one to hardware failure. Went and bought a new xonar DG today, installed it, smooth as silk. Out of curiosity, after I installed the xonar, I tried re-enabling the onboard ALC887, and still the same, no sound. Disabled it, the xonar kicked in, and I got sound again.

So should I mark this thread as 'solved'?
My System SpecsSystem Spec
10 Feb 2014   #7

windows 7 ultimate x86
 
 

Hi, as stated above, I gave up on the ALC887, and replaced it with xonar DG.

Now there's a tiny bit of a problem with my xonar DG. Installed the card, updated the driver, got sound coming out of the speakers. The card support front panel audio jack detection, meaning it should detect if there is an audio jack plugged in the front panel, and should automatically mute the rear output speakers and route the sound to front panel. Problem is, I got it backwards! When I plugged in an audio jack to the front panel, the system read it as 'no jack', and continues to output sounds to rear jacks. But when I pull the front audio jack out, the system read it as 'plugged in a jack in front panel', and automatically route the audio to the front panel (which has nothing in it, because I pulled the plug out). So when I do that (plug in or plug out an audio jack from front panel), I have to open asus audio center and manually select the proper output.

As I said, this is a tiny problem actually, but I'm just curious as to why the detection is working, but backwards.

Thank you.

PS: sorry if my question is not about ALC887 anymore. I'm just thinking I'd rather continue posting in this thread, rather than making a new thread with such tiny problem. If you all think I should make a new thread, I will.
My System SpecsSystem Spec
10 Feb 2014   #8

Windows 7 Ultimate x64
 
 

If you have a spare 60~70 dollars I would advise on this sound card, it is amazingly good for its price (it's what I have, so semi biased ) but I have my ps3 with TOSLINK hooked up to it, and it is really cool being able to play games and having your computer keyboard on you lap at the same time and being able to control the sound and or transfer music directly to games. Link Creative Sound Blaster Recon3D PCIe (70SB135000000) Sound Card - Newegg.com

Some specs, quite impressive, and if you look at the recond3d lineup, especially the ones with a cover ( card gets warmer so I think open design is actually more efficient and will last longer, have the SAME specs, only a pretty cover, some LED red light inside but cost twice the money.

Quote:
The next generation Sound Blaster card - the Sound Blaster Recon3D - is powered by Sound Core3D and heralds a new age in 3D gaming audio and online voice communication. Hardware-accelerated THX TruStudio Pro audio technologies deliver unsurpassed audio playback quality, while the innovative CrystalVoice processing lets you communicate with crystal clear vocal fidelity in your multiplayer games, online chats and video conferencing.
Engineered for low power consumption and high performance, the Sound Core3D processor is Creative's first sound and voice processor to integrate a quad-core high-performance digital signal processor (DSP) and high-quality converters onto a single chip.


By the way, did I mention the sound is AMAZING, and I had a few cards in my time, including a 200 xfi, and a turtle beach and some other ones, this one makes them look like were comparing high quality Candy to a 50 cents cup of coffee


Attached Images
 
My System SpecsSystem Spec
10 Feb 2014   #9
scr

Windows 7 Home Premium sp1 - 64bit
 
 

If it were me I'd go to the manufacturers web site and check on the manuals or if need be give them a call. It's new therefore under warranty. They would be your best source of information for any issues you are having.

Sound Cards and Digital-to-Analog Converters - Xonar DG
My System SpecsSystem Spec
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 Realtek ALC887 suddenly decided to stop working at all...




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