Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Sound Devices Have Disappeared

04 Mar 2014   #11
fireberd

Windows 10 64 bit
 
 

Resetting the BIOS, assuming that the BIOS is not corrupt and working OK would enable the sound chip. It may be a hassle, but check to see if the CMOS (BIOS) backup battery is accessible. If it is, do the CMOS reset by removing the battery for at least 10 minutes (Intel says 15 minutes). This will force a complete BIOS reset. I've seen cases of the software reset with the F keys not fully reset a BIOS.

I don't remember if this is an Intel or AMD chipset motherboard. If its an Intel, download and reinstall the motherboard chipset drivers (or get them from Intel). If the chipset drivers were corrupted, it can cause devices to not be recognized and your problem, if its not a BIOS problem.


My System SpecsSystem Spec
.
08 Mar 2014   #12
boweasel

Windows 7 home premium 64 bit
 
 

Here's an update on this fubar...
Yesterday I downloaded a tool called DriverEasy - you've seen these - they scan your system for outdated or missing drivers and usually (for a fee) let you download what's missing. DriverEasy has a free full feature version that lets you do all that - it's just slow as molasses. The very first driver it wanted me to update was something called AMD Audio Bus Device. It took over an hour to download, nearly a half hour to install,but when it was finished I had sound and no red X next to the speaker icon. However I noticed that itunes seemed sluggish to open - it took about a minute just to display my mp3 files. Once I started playing anything it was fine - no hesitation and good quality audio. Other non-itunes mp3s want to open with Window Media Player and that was also sluggish, taking nearly a minute to start playing. After a while I started getting service errors with WMP and no response from the itunes mp3s, so I shut the system down.
Rebooting got me right back to where I'd been - the red X next to the system tray speaker and no audio output device is installed when I hover the mouse over it. I reran DriverEasy and reinstalled the audio bus device. Nothing. I then installed an AMD HD audio driver from DriverEasy. Got a BSOD. Rebooted. Another BSOD. Rebooted to Last Good Configuration. Got the desktop and the red X next to the speaker.
Then I ran Setup on a driver I'd previously downloaded - AMD_VGADriver_Win7_32_64_VER13_25. Another BSOD. I didn't write down the details and I don't know how to find the log. I rebooted again to Last Good Config, and lo and behold I hear the Windows jingle. And no red X next to the speaker, but the sound access was again sluggish, although I got no service errors and, once itunes finally displayed, I had no problem playing anything.
I manually set a Restore Point and rebooted. I knew there would be a problem when I got a screen indicating that the system was waiting to play the logoff tune. It finally shut down without hearing the tune. Rebooting got me back to no audio device and the red X.
I do not get it - when I have sound, initiating a shutdown (apparently) removes the sound device. Reloading the driver named above gives me a BSOD (and this time I wrote it down - ATIHDW73.sys). Then tapping F8 on boot and using the last configuration that worked gives me my sound. Until I shutdown. When the cycle repeats.
My System SpecsSystem Spec
08 Mar 2014   #13
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Continue to follow firebird's lead, this is if you're stuck or out of other options.

The x on the AMD HDMI "device" in Sound / Playback tab just means that there's no HDMI cable blugged in. The X on the systray is the issue, or part of the issue.

I've seen ATI sound conflicts on some machines. Try uninstalling AMD HD in device manager, remove software if prompted. You might have to disable the device if it keeps getting installed.

Bill
.
My System SpecsSystem Spec
.

08 Mar 2014   #14
boweasel

Windows 7 home premium 64 bit
 
 

Once again I'm adrift without a paddle... fireberd I have no manual and don't want to rip the entire laptop apart looking for the CMOS battery. Google has not helped.

Slartybart, I used device manager and removed the AMD High Definition Audio device. A reboot replaced it with an ATI High Definition Audio device. And I still have no sound. Hope you got the Speccy report.


Attached Thumbnails
Sound Devices Have Disappeared-capture15.png  
My System SpecsSystem Spec
08 Mar 2014   #15
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yes, thank you for Speccy.

fireberd indirectly suggested making Speakers or Headphones the default Playback device. Have you tried that?
Digital (S/PDIF) set as default playback device will not get you speaker sound, that is only for the S/PDIF port to some external digital device.

The screen shot in post 14 is what you reported seeing in post# 1 - correct?
Seems as though the driver rolled back (AMD to ATI)
Uninstall the ATI HD Audio device, remove software if option is present
Disable it if necessary to stop automatic device installation.

Is this an M-16 machine? (list of GW m series: Gateway Support - M Series
I'm basing that question on firebird and your conversation about Gateway pages.

I'll get around to reading the Speccy... I promise.

Bill
.
My System SpecsSystem Spec
09 Mar 2014   #16
derekimo

Microsoft Community Contributor Award Recipient

 
 

My System SpecsSystem Spec
09 Mar 2014   #17
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
fireberd indirectly suggested making Speakers or Headphones the default Playback device. Have you tried that?
Digital (S/PDIF) set as default playback device will not get you speaker sound, that is only for the S/PDIF port to some external digital device.
I don't know of any way to make either of them the default playback device other than by selecting the device and then clicking the Set Default button off the Playback Device screen. You probably can't tell from the screen images, but when a particular device says 'Not Plugged In', the Set Default button is grayed out.
Quote   Quote: Originally Posted by Slartybart View Post
The screen shot in post 14 is what you reported seeing in post# 1 - correct?
Yes, and it's essentially the same as the image that I posted in the BSOD subforum. ?The only difference is that the ATI High Definition Audio Device is now disabled, as per your request.
Quote   Quote: Originally Posted by Slartybart View Post
Seems as though the driver rolled back (AMD to ATI)
Uninstall the ATI HD Audio device, remove software if option is present
Disable it if necessary to stop automatic device installation.

Is this an M-16 machine? (list of GW m series: Gateway Support - M Series
I'm basing that question on firebird and your conversation about Gateway pages.
I can uninstall the ATI device although I don't know what you mean by 'remove software if option is present'. Where would I look to do that? And how do I disable it after it's uninstalled?

And yes, it's an M-1629, manufactured by Gateway
My System SpecsSystem Spec
09 Mar 2014   #18
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Seems as though the driver rolled back (AMD to ATI)
Uninstall the ATI HD Audio device, remove software if option is present
Uninstalled the ATI HD Audio device and rebooted. Got this.


Attached Images
Sound Devices Have Disappeared-capture17.png 
My System SpecsSystem Spec
09 Mar 2014   #19
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote:
I don't know of any way to make either of them the default playback device other than by selecting the device and then clicking the Set Default button off the Playback Device screen. You probably can't tell from the screen images, but when a particular device says 'Not Plugged In', the Set Default button is grayed out.
Ok, now the question is why are there no speakers, most laptops have built in speakers.

Quote:
Yes, and it's essentially the same as the image that I posted in the BSOD subforum. ?The only difference is that the ATI High Definition Audio Device is now disabled, as per your request.
Thanks, just wanted to be sure where we were and where we are. It's a good sign that the is showing on the device (the warning was absent at one point even though the device driver was uninstalled).

Quote:
I can uninstall the ATI device although I don't know what you mean by 'remove software if option is present'. Where would I look to do that? And how do I disable it after it's uninstalled?

And yes, it's an M-1629, manufactured by Gateway
Some devices have a checkbox or it prompts you to remove the software (driver?) when you uninstall a device. You don't have to look elsewhere and it appears that the HD Audio Device is down to the base MS driver. This is where I wanted to get - a base level.

I'll look at the 1629 information, there are some M series with Intel boards and some with Gateway boards.

Launch Services and export the list to a Text (Tab Delimitated) (*.txt) file and attach that output to a new post. I want to check the current status of the audio services.
My System SpecsSystem Spec
09 Mar 2014   #20
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

M-1629 reference page: Gateway Support - 1015602R*Gateway M-1629 Notebook

SigmaTel - Wikipedia, the free encyclopedia
Quote:
SigmaTel sold its PC audio business in mid-2006 to Integrated Device Technology, Inc. (IDT)

On February 4, 2008, Freescale Semiconductor announced that it had entered into a definitive agreement to acquire SigmaTel
This will make finding a Win7 compatible driver a bit more difficult, not impossible though.

This is why you got the no IDT device found I suppose. I don't know why your machine shows AMD/ATI, that's something to look at though. I'm equally suspicious of the other HD device, but need to look at the more information (Gateway and other things that you already posted).

A quick test would be to disable the Digital Audio (S/PDIF) device and see how the machine behaves. After a bit more reading, I might suggest uninstalling that device, but wait until I read more.

Could you attach the Windows Update (WU) log to a post? I'm wondering if WU 'helped' you with driver updates.
C:\Windows\WindowsUpdate.log

Thanks, you're doing great with all of the requests for information and other trouble shooting suggestions.

Bill
.
My System SpecsSystem Spec
Reply

 Sound Devices Have Disappeared




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
All USB devices disappeared from system ?
Had trouble installing my new SSD but finally made it thru (http://www.sevenforums.com/hardware-devices/317486-bios-settings-re-new-ssd-boot-drive-mb-sata-connectors.html) Was reassigning drive letters in MiniTool Partition Magic when I lost all my usb drives. The below jpg shows the issues. ...
Hardware & Devices
sound disappeared with ie10
I use an axis ip camera as well and the sound disappeared with ie10 on a 32 bit win7 pro machine. Needed to uninstall ie10 and it worked fine again with ie9. On a different machine running ie10 on win 7 home 64bit the sound works fine. Go figure.
Browsers & Mail
scratching sound even if all sound devices disabled
Hi, In my headphones, I ear a constant scratching sound even if all sound devices are disabled (playback and recording). Where can comes this sound ? What can I try ? Regards,
Sound & Audio
2 devices (HD and DVD drive) suddenly disappeared (Asus P8P67 B2)
Hi, While I was working with 2 of my drives (SSD (system) and one other HD), both connected to the Intel SATA6 ports, 2 other hard drives disappeared. Some folders from one of these drives were open and suddenly closed. That's how I noticed both of these devices were missing. Coincidently, the...
Hardware & Devices
sound has disappeared?
hi, had a problem booting win7 this morning and the computer went thru a system check in safe mode before booting. now there is no sound in any function or software program. using audacity and roxio, when i open a music file and click play, they won't even play (advance thru the song) have...
Sound & Audio
Sound icon disappeared
The options become unavailable, googled, deleted some registry entries no luck :/
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App