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Windows 7: Sound Devices Have Disappeared

10 Mar 2014   #41
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Here's what i see going on...

As mentioned earlier, a device name can change when the driver is installed.
I inspected the chipset driver file from Gateway. When the chipset driver is installed the "PCI bus" gets renamed to the ATI PCI Express (3GIO)! Since we see that name appearing in your DevMgr snapshot, the chipset driver is already installed! To verify and see if its the same version i see in the Gateway download, right click the ATI PCI (3GIO) device->Properties->Driver tab. If it's the same driver, i believe the Driver tab will display provider= AMD (or ATI), and driver version= 11/02/2006, v1.00.0000.1
Next, you do have TWO HD audio controllers. After some thinking, it makes sense (even for a laptop!). Here's why:
  • You have one HD Audio Controller that connects to the downstream ATI HD device. The ATI/AMD HD audio device we se in DevMgr supports sound for the computer's HDMI port! (It also seems this controller may be related to your BSODs)
  • The other HD Audio Controller connects to the HD Audio device on the motherboard that supports HD sound for the speakers and mic.

Download DevManView (32-bit)32 bit version of DevManView. (fyi to anyone reading in the future, there's a 64bit version as well).
  • Run the DevManView.exe
  • Click Ctl-A to select all, Ctl-S to save
  • Before you save! be sure you change the SAVE AS type to Tab Delimited text.
  • attach the text file to next post





Attached Thumbnails
Sound Devices Have Disappeared-devmanview.jpg  
My System SpecsSystem Spec
.
10 Mar 2014   #42
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

p.s. DevManView will give me a look at your Device Manager data. Let's also check for any Problem Devices while we're at it

> Hit the Start Orb. Enter msinfo32 in the search box. Hit Enter
> When the report appears, click to expand Components. Then select Problem Devices
> Anything appear? Ctl-A to select all the paste into next post
> If no problem devices listed tell us that too
My System SpecsSystem Spec
11 Mar 2014   #43
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Not much in the readme.....

AFTER the system file checker has done it's job, you could try to manually install the inf file and then scan for updates in DevMgr.

I stress after because SFC might correct the PCI bus issue and then you can follow the readme instructions. I could be wrong on SFC, but it won't hurt and it has great potential in resolving file system FUBARs.

Bill
.
When I right-click on the .inf file, then left-click on install, this is what I get.


Attached Images
Sound Devices Have Disappeared-capture23.png 
My System SpecsSystem Spec
.

11 Mar 2014   #44
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Here's what i see going on...

As mentioned earlier, a device name can change when the driver is installed.
I inspected the chipset driver file from Gateway. When the chipset driver is installed the "PCI bus" gets renamed to the ATI PCI Express (3GIO)! Since we see that name appearing in your DevMgr snapshot, the chipset driver is already installed! To verify and see if its the same version i see in the Gateway download, right click the ATI PCI (3GIO) device->Properties->Driver tab. If it's the same driver, i believe the Driver tab will display provider= AMD (or ATI), and driver version= 11/02/2006, v1.00.0000.1
You are correct, sir! I am impressed.
Quote   Quote: Originally Posted by ComputerGeek View Post

Next, you do have TWO HD audio controllers. After some thinking, it makes sense (even for a laptop!). Here's why:
  • You have one HD Audio Controller that connects to the downstream ATI HD device. The ATI/AMD HD audio device we se in DevMgr supports sound for the computer's HDMI port! (It also seems this controller may be related to your BSODs)
  • The other HD Audio Controller connects to the HD Audio device on the motherboard that supports HD sound for the speakers and mic.
Wow! You ARE good! Yes this laptop has an HDMI port
Quote   Quote: Originally Posted by ComputerGeek View Post



Download DevManView (32-bit)32 bit version of DevManView. (fyi to anyone reading in the future, there's a 64bit version as well).
  • Run the DevManView.exe
  • Click Ctl-A to select all, Ctl-S to save
  • Before you save! be sure you change the SAVE AS type to Tab Delimited text.
  • attach the text file to next post
I'm actually becoming hopeful....


Attached Thumbnails
Sound Devices Have Disappeared-capture24.png  
Attached Files
File Type: txt DevManView.txt (140.0 KB, 4 views)
My System SpecsSystem Spec
11 Mar 2014   #45
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
p.s. DevManView will give me a look at your Device Manager data. Let's also check for any Problem Devices while we're at it

> Hit the Start Orb. Enter msinfo32 in the search box. Hit Enter
> When the report appears, click to expand Components. Then select Problem Devices
> Anything appear? Ctl-A to select all the paste into next post
> If no problem devices listed tell us that too
No Problem Devices listed. Of course, I have no audio output devices at this juncture, so how could there be a problem with a non-existent device?
My System SpecsSystem Spec
11 Mar 2014   #46
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by boweasel View Post
Tried zipping the log file....
Thanks for the CBS log. There are a few INFO entries that might be resolved by running this MS Automated Trouble Shooter (MATS)
Temporary connection-related errors may occur when you use Windows Update or Microsoft Update
Other than that it looks good. Are you getting any errors when you run Windows Update(WU)?

There's another utility that might help if the above MATS doesn't correct the CBS entry and another MATS that resets Windows Update. But..... one step at a time.

There's also a nearly sure fire fix: a clean install of Windows. I'll have to take another look at your hardware (memory mostly) to see if I would recommend x64. I normally don't go to the clean install route unless there is no other ready solution, the issue has dragged on for weeks, or there is some benefit (x86 -> x64). Call it seed planting and preparation. I'm still on the fix it path, this is only something to think about.

ComputerGeek is giving you some good information. I'll try to stay on one side of the street so we don't bump into each other trying to help solve the issue on your machine.

Bill
.
My System SpecsSystem Spec
11 Mar 2014   #47
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Copied your BSOD zip file from the other thread. Members might find it useful

See boweasel.zip

Quote   Quote: Originally Posted by boweasel View Post
When I right-click on the .inf file, then left-click on install, this is what I get.
Yeah, I thought that might happen. Stick with ComputerGeek(CG) on the device issue, I'll stay enganged, but CG is on the ball.



Bill
.
My System SpecsSystem Spec
11 Mar 2014   #48
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Thanks for the CBS log. There are a few INFO entries that might be resolved by running this MS Automated Trouble Shooter (MATS)
Temporary connection-related errors may occur when you use Windows Update or Microsoft Update
Other than that it looks good. Are you getting any errors when you run Windows Update(WU)?
Haven't really had any problems with WU, but I ran the MATS utility anyway - there were no important updates and the optional ones were totally bogus - a Bing Bar and a Bing Bar Desktop (what a load of BS - promoting your own crappy products under the umbrella of Windows Updates).
My System SpecsSystem Spec
11 Mar 2014   #49
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, thanks.

I hide each and every Bing and Silverlight WU offers (right click -hide)
... never see them again until MS offers an update (there were 3 Bings and 5 Silvers in my hidden update list at one point. MS seems to have consolidated Bing to only two (1 bar, 1 DT). hmmm just checked and there is only the Bing DT offer hidden - still have the 5 Silverlight offers.

Even though you aren't experiencing WU issues, I'd like to see if the INFO msgs were cleared up. This tutorial runs an additional system tool that has been relegated to WU issues, then the tut asks you to run SFC. Please run through the entire tutorial and post the resultant logs.

Windows Update Posting Instructions Steps 1, 2, and 4. The zip file you create in step 4 will contain the CBS folder not just the log. The CBS folder holds both output logs.
Steps 3 & 5 do not apply for this exercise.

Yeah, sorry about not mentioning zip - I thought the tutorial covered that

Thanks

Bill
.
My System SpecsSystem Spec
11 Mar 2014   #50
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

I'm still trying to make sense of some of your DevManView data. fyi... It shows several HD audio devices listed but only your modem appears connected (which i believe implies the others are not currently being detected"

I'd like to see which devices attach to which controller.
  • By default, Device Manager only displays connected devices. Set devmgr to show non-present/ghost devices see HERE
  • Open Device manager. Click View->Show hidden devices
  • Next click View->Devices by connection. (this displays devices based on the connection to one another) Expand any ACPI devices until you see the PCI bus (or likely ATI PCI Express in your case)
  • Drill down to find both HD Audio Controllers and expand each to show the present and non-present devices ("non-present" devices are the ones with the semi-transparent icons) they attach to
  • Please give me a snapshot

/* EDIT */
While you're at it, run msinfo32 again. On the System Summary, tell me the BIOS version and date
My System SpecsSystem Spec
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