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Windows 7: Where does the phantom music come from

06 Mar 2014   #21
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Conduit is listed as "Search Protect" in Programs and Features.


My System SpecsSystem Spec
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06 Mar 2014   #22
k0065126

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Strollin,

Sorry, I do not understand. Are you saying that there should be a program named "Search Protect" in the list of programs? I cannot see one and I cannot see any programs which I am not aware of.

Viv
My System SpecsSystem Spec
06 Mar 2014   #23
strollin

W10 Pro desktop, W10 laptop, W10 laptop, W10 Pro tablet (all 64-bit)
 
 

Yes, that's what I am saying. If it's not listed there but it's showing in your browser, then you need to go in to your browser extensions and disable it there.
My System SpecsSystem Spec
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06 Mar 2014   #24
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Three programs that I use on my computers to get rid of such trash.

AdwCleaner Download

https://www.malwarebytes.org/

Free Virus Scan | Online Virus Scanner from ESET

My System SpecsSystem Spec
06 Mar 2014   #25
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by strollin View Post
Conduit is listed as "Search Protect" in Programs and Features.
Yikes!!!! Conduit is bad news. It's a search engine hijack and more. You can Google conduit Removal instructions. I've done it once before - seemed straight forward in my case - but you'll also find threads from others who ended up with more problems when trying on their own. May be best to get removal assistance from a security/malware forum expert. Or at least backup / image u r disk if u want to first try on your own
My System SpecsSystem Spec
06 Mar 2014   #26
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by k0065126 View Post
Thanks Bill,

I have followed some of your advice so far. The Google toolbar for IE has now been uninstalled. I have reset IE, Firefox and Chrome, although I could not remove the Conduit extension as it is not listed.

There are a few differences in the AdwCleaner log from last time but I will wait until tomorrow before I let it clean the registry as I wish to make a registry backup and have a new system backup in case of problems.

I will let you know how I get on tomorrow, thanks for all your help.
Backups makes sense to me. I'll read the new AdwCleaner log and wait for your next post. I expect the new log shows your resetting the browsers (Chrome... understood, no conduit - thanks).

I'm not concerned about nircmd, it is in the correct location
>> VirusTotal suspects in other reports is most likely due to it being in other locations.... if that were the case on your machine, I would be more concerned)

Did you get any feedback from VoiceTeach?

I'm also glad you waited - I only recommended Unticking nircmd, but after reviewing your post with the VirusTotal information, I'll revise that to also Untick install.rdf.

You seem fairly comfortable and knowledgeable with computers, I'm guessing you would have done that on your own.

Bill
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My System SpecsSystem Spec
06 Mar 2014   #27
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

A quick look at AdwCleaner[R8] confirms that the difference is due to the browser and toolbar work you already did.

So now... I'll wait until your backups are done and you run the clean cycle of AdwCleaner.

Please post the logs after you run AdwCleaner Clean.

Then a few other scans to double check.

If at any time the "phantom music" isn't present, please post that information. It might not be east to determine that though since it's intermittent.

If the "phantom music" does get resolved in the first pass using AdwCleaner, it doesn't mean you shouldn't run additional scans

Bill
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My System SpecsSystem Spec
06 Mar 2014   #28
k0065126

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by strollin View Post
Yes, that's what I am saying. If it's not listed there but it's showing in your browser, then you need to go in to your browser extensions and disable it there.
Thanks, Conduit/"Search Protect" is not showing as an enabled or disabled extension in any of my browsers.

Viv
My System SpecsSystem Spec
06 Mar 2014   #29
k0065126

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

LaybackBear,

Thanks, I already have the first two you mentioned and I am now running a scan with ESET which looks as if it will run for most of the night.

Bill,

I have had no response from VoiceTeach regarding nircmd.exe yet but I suspect that it is not a problem due to it's location. There have been no more phantom sounds in the last couple of days, but maybe I was not listening at the right time. Due to the occasional nature of it's occurrence it will probably be a few weeks before I can be sure that it has ceased, but my best guess is that it is from a web page which is no longer open. I will gradually increase the number of web pages which are open, (it is normally the same ones each day), to see if there is a recurrence of the sound.

Viv
My System SpecsSystem Spec
07 Mar 2014   #30
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for the update Viv,

I'd still like to see the logs from any scanner you have run (if you're following Layback's list that would be AdwCleaner and Malwarebytes (Mbam)) and the ESET log when it finishes.

And just so I'm on track - you are cleaning / removing malware when the scanner displays the results, right?

Good about the sound, but yeah it's inconclusive for the moment. Keep track of the web pages you open as you increase the number to see if a specific often visited page is the culprit.

Bill
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My System SpecsSystem Spec
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 Where does the phantom music come from




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