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Windows 7: No audio input device problems

06 Mar 2014   #1

No audio input device problems

I recently purchased a new pc laptop, but I had a problem, I tried to set up my new headset but I got the "no audio input device found" I spent about two hours searching what the problem could be, I needed to update my driver, after I updated my driver to realtex I got the "you just plugged in a device to your audio jack" and It still isn't working. it works only for the speaker part of my headset, not the audio part, any Ideas?

My System SpecsSystem Spec
06 Mar 2014   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

Please fill in the "My System Specs" so we know what hardware you have. It helps us to try and help you.

Also what headset/mic are you using? If its one designed for an iPhone/iPod, it is a "trrs" type plug and that is incompatible with PC's and needs an adapter.
My System SpecsSystem Spec
06 Mar 2014   #3


Its taking a really long time for me to put each spec in the "my specs" category so ill put my specs here (might be a lot)

System Information
Time of this report: 3/6/2014, 19:57:19
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: X551CAP
BIOS: X551CAP.203
Processor: Intel(R) Celeron(R) CPU 1007U @ 1.50GHz (2 CPUs), ~1.5GHz
Memory: 4096MB RAM
Available OS Memory: 3982MB RAM
Page File: 2812MB used, 3153MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled

Display Devices
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device

Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_1043145D&REV_1001

I took off most of the stuff I don't think was needed
My System SpecsSystem Spec
06 Mar 2014   #4


and the headset is SADES SA-708 gaming headset
My System SpecsSystem Spec
07 Mar 2014   #5

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

That headset, from what I find, has a microphone volume control. If the speaker part of the headset is working, but the mic is not that is one place to start.

Looking at that PC on the ASUS site, there are two RealTek drivers and according to the site, if you have Windows 7 you should use the older listed driver.

Another issue, since you installed the RealTek driver, I assume it originally had the generic Windows installed basic function HD Audio Codec drivers. If these were not uninstalled they can cause conflicts and devices to not work.

Several possibilities.

Please post Screen shot of the Device Manager, Sound Video and Game Controller section.

Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
07 Mar 2014   #6


yet again I wasn't sure how to do screenshots and move it to here, so I attached the file here

Attached Thumbnails
My System SpecsSystem Spec
08 Mar 2014   #7

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

Whatever the Bluetooth device is, it may be causing the problem? Disable that (temporarily) and see if it makes a difference.

You can disable it in the Device Manager, RIGHT click on the entry and then LEFT click Disable.
My System SpecsSystem Spec
08 Mar 2014   #8


I still got nothing, and also, I noticed when it says "you just plugged a device into the audio jack" it only comes up when I have the headset piece plugged in before I turn on the computer
My System SpecsSystem Spec
08 Mar 2014   #9

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit

Looking back at the original post. You stated a new PC and you had to update the driver to Realtek. That suggests an initial setup problem, and in that case the PC vendor support should have been contacted. Whether it is just a "bad load" and the PC needs reinstalled or if there is a hardware problem.

On a new PC, unless the initial manufacturer install was bad, you should not have to install drivers to get something to work.

If you want, on your own, if ASUS has a procedure to reinstall the PC back to the original factory setup that may be a good step. I would suspect that is the first thing that ASUS will tell you to do (typical vendor support "fix").
My System SpecsSystem Spec
10 Mar 2014   #10


alright ill try that
My System SpecsSystem Spec

 No audio input device problems

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