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Windows 7: Creative HS-420 headset mic not working

20 Mar 2014   #1

Windows 7 Ultimate
Creative HS-420 headset mic not working

I have a friend who has just purchased a Creative HS-420 headset to use with his Toshiba Satellite Laptop (running Windows 7 Home Premium). The headset cables are plugged into the correct headphone/mic sockets at the front left side of the laptop, and the headphones work fine but the microphone does not work. When I list recording devices in Windows it shows a Conexant device. The recording level on this device flickers very briefly when I plug in the headset, but does not respond when I speak into the mic.

When I plug in a different, standalone microphone it works fine - it's just the mic on the Creative headset that doesn't work.

Does anyone know if this headset requires a separate driver for the microphone? (I can't seem to locate any drivers for it on the Creative website).

My System SpecsSystem Spec

20 Mar 2014   #2

Windows 7 Ultimate 64-bit

i have had a look and i cant find a separate driver just for the mic.
preform windows update. search automatically for the drivers. if the does work i would suggest calling creative for some advice.

Here is their contact page: Contact Us - Creative Store (UK)
My System SpecsSystem Spec

 Creative HS-420 headset mic not working

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