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Windows 7: Friend Can't Hear Me On Skype

25 Mar 2014   #1
successgold

Windows 7 Enterprise x64
 
 
Friend Can't Hear Me On Skype

Hi,

I just took a Skype call and the person I was trying to talk to couldn't here me. I went through Skype's troubleshooter, calling the Skype Test Call number which records your voice and plays it back to you and I couldn't hear myself, so I went on to the next stage which involves troubleshooting Windows 7.

I downloaded MicrosoftFixit.AudioRecording.LB.533177034617286.6.1.Run.exe, but when I try to run it, I get this error:

"We’re sorry, but the program encountered an error trying to contact the server. Please try again later.

To download a utility to troubleshoot this problem click here

[code 80072EE7]"

I downloaded the software it linked to which was called DIAG_MATS_NETWORK_global.DiagCab and ran it, but it said it couldn't fix the problems it detected. Here are the details:

Microsoft Automated Troubleshooting Services Diagnostic Publisher details

Issues found
Check for connections to URLs used in SDP Service

Detected
Unable to reach to one or more URLs needed for a diagnostic package to run successfully Completed

Issues found Detection details

 Check for connections to URLs used in SDP Service Detected

Unable to reach to one or more URLs needed for a diagnostic package to run successfully Completed

There is a problem to connect to one or more URLs needed for a SDP diagnostic package to run: A connection to one or these URLs returned an unexpected HTTP Status Code. Please review the Information Collected below for a list of URLs that are needed for a diagnostic package to successfully execute from the Internet and that returned HTTP status codes different than the expected. If you use Proxy servers on your organization, you may need to have the Proxy servers configured to open these URLs. You may also try connecting from a different machine. A workaround to avoid problems to connect to the Internet when running diagnostic packages is to contact Microsoft and ask for a Support Engineer to generate an portable executable (.exe) and send it to you. A portable executable file does not require Interent access.

Additional Information
Information Collected: URL : https://support.microsoft.com
Returned HTTP Status Code : [NameResolutionFailure] The remote name could not be resolved: 'support.microsoft.com'
Expected HTTP Status Code : 200



Additional Information
Information Collected: URL : https://dcupload.microsoft.com/tools/win7files/VersionCheck.txt
Returned HTTP Status Code : [NameResolutionFailure] The remote name could not be resolved: 'dcupload.microsoft.com'
Expected HTTP Status Code : 200



More Information
Symptom: You may not be able to download a diagnostic package directly from the Internet as one or more URLs responses/ status codes were unexpected. This is usually caused by a Proxy Server, configuration or problems with the service
Public Content: http://support.microsoft.com/kb/2598970#q13




Detection details

Operating System
Machine Name: JOE-PC
OS Name: Microsoft Windows 7 Ultimate Service Pack 1 64-bit
Build: 6.1.7601
Time Zone/Offset: (UTC) Dublin, Edinburgh, Lisbon, London/0
Last Reboot/Uptime: 3/24/2014 6:39:07 PM (12 Minutes 2 Seconds)
AntiMalware: Microsoft Security Essentials
User Account Control: Enabled / Admin Mode: Prompt for consent when programs make changes
Username: Joe-PC\Joe


Computer System
Computer Model: System Product Name
Processor(s): 1 dual core x64 processor Intel® Core™2 CPU 6700 @ 2.66GHz
Machine Domain: WORKGROUP
Role: Workstation
RAM (physical): 8.0 GB


Connection to URLs
http://diagnostics.support.microsoft.com:  OK
https://diagnostics.support.microsoft.com:  OK
https://support.microsoft.com:  Failure
https://dcodews.partners.extranet.microsoft.com:  OK
https://dcodews.partners.extranet.microsoft.com/sdpservice:  OK
https://diagnostics.support.microsoft.com/DiagExec:  OK
https://dcupload.microsoft.com/tools:  Failure
http://download.microsoft.com/download:  OK


Internet Explorer Configuration
Proxy Server: Disabled
Automatic Detect Settings: Disabled


Network Adapter Configuration
Wireless Network Connection: Network Adapter Ralink RT61 Turbo Wireless LAN Card
IP Addresses 192.168.0.2
fe80::edfb:612f:5389:46e6
Default Gateway 192.168.0.1
DNS Servers 192.168.0.1


Collection information
Computer Name: JOE-PC
Windows Version: 6.1
Architecture: amd64
Time: Monday, March 24, 2014 6:50:20 PM
Publisher details

Web pages have been loading very slowly for me lately and I'm getting a lot of 404 errors. Please can someone suggest how I can fix my problems?

Thanks,
Joe


My System SpecsSystem Spec
.
25 Mar 2014   #2
PSCO2007

Windows 7 Professional X64
 
 

Quote   Quote: Originally Posted by successgold View Post
Hi,

I just took a Skype call and the person I was trying to talk to couldn't here me. I went through Skype's troubleshooter, calling the Skype Test Call number which records your voice and plays it back to you and I couldn't hear myself, so I went on to the next stage which involves troubleshooting Windows 7.

I downloaded MicrosoftFixit.AudioRecording.LB.533177034617286.6.1.Run.exe, but when I try to run it, I get this error:

"We’re sorry, but the program encountered an error trying to contact the server. Please try again later.

To download a utility to troubleshoot this problem click here

[code 80072EE7]"

I downloaded the software it linked to which was called DIAG_MATS_NETWORK_global.DiagCab and ran it, but it said it couldn't fix the problems it detected. Here are the details:

Microsoft Automated Troubleshooting Services Diagnostic Publisher details

Issues found
Check for connections to URLs used in SDP Service

Detected
Unable to reach to one or more URLs needed for a diagnostic package to run successfully Completed

Issues found Detection details

 Check for connections to URLs used in SDP Service Detected

Unable to reach to one or more URLs needed for a diagnostic package to run successfully Completed

There is a problem to connect to one or more URLs needed for a SDP diagnostic package to run: A connection to one or these URLs returned an unexpected HTTP Status Code. Please review the Information Collected below for a list of URLs that are needed for a diagnostic package to successfully execute from the Internet and that returned HTTP status codes different than the expected. If you use Proxy servers on your organization, you may need to have the Proxy servers configured to open these URLs. You may also try connecting from a different machine. A workaround to avoid problems to connect to the Internet when running diagnostic packages is to contact Microsoft and ask for a Support Engineer to generate an portable executable (.exe) and send it to you. A portable executable file does not require Interent access.

Additional Information
Information Collected: URL : https://support.microsoft.com
Returned HTTP Status Code : [NameResolutionFailure] The remote name could not be resolved: 'support.microsoft.com'
Expected HTTP Status Code : 200



Additional Information
Information Collected: URL : https://dcupload.microsoft.com/tools/win7files/VersionCheck.txt
Returned HTTP Status Code : [NameResolutionFailure] The remote name could not be resolved: 'dcupload.microsoft.com'
Expected HTTP Status Code : 200



More Information
Symptom: You may not be able to download a diagnostic package directly from the Internet as one or more URLs responses/ status codes were unexpected. This is usually caused by a Proxy Server, configuration or problems with the service
Public Content: http://support.microsoft.com/kb/2598970#q13




Detection details

Operating System
Machine Name: JOE-PC
OS Name: Microsoft Windows 7 Ultimate Service Pack 1 64-bit
Build: 6.1.7601
Time Zone/Offset: (UTC) Dublin, Edinburgh, Lisbon, London/0
Last Reboot/Uptime: 3/24/2014 6:39:07 PM (12 Minutes 2 Seconds)
AntiMalware: Microsoft Security Essentials
User Account Control: Enabled / Admin Mode: Prompt for consent when programs make changes
Username: Joe-PC\Joe


Computer System
Computer Model: System Product Name
Processor(s): 1 dual core x64 processor Intel® Core™2 CPU 6700 @ 2.66GHz
Machine Domain: WORKGROUP
Role: Workstation
RAM (physical): 8.0 GB


Connection to URLs
http://diagnostics.support.microsoft.com:  OK
https://diagnostics.support.microsoft.com:  OK
https://support.microsoft.com:  Failure
https://dcodews.partners.extranet.microsoft.com:  OK
https://dcodews.partners.extranet.microsoft.com/sdpservice:  OK
https://diagnostics.support.microsoft.com/DiagExec:  OK
https://dcupload.microsoft.com/tools:  Failure
http://download.microsoft.com/download:  OK


Internet Explorer Configuration
Proxy Server: Disabled
Automatic Detect Settings: Disabled


Network Adapter Configuration
Wireless Network Connection: Network Adapter Ralink RT61 Turbo Wireless LAN Card
IP Addresses 192.168.0.2
fe80::edfb:612f:5389:46e6
Default Gateway 192.168.0.1
DNS Servers 192.168.0.1


Collection information
Computer Name: JOE-PC
Windows Version: 6.1
Architecture: amd64
Time: Monday, March 24, 2014 6:50:20 PM
Publisher details

Web pages have been loading very slowly for me lately and I'm getting a lot of 404 errors. Please can someone suggest how I can fix my problems?

Thanks,
Joe
Quote:
calling the Skype Test Call number which records your voice and plays it back to you and I couldn't hear myself
When I first installed Skype, I had that same problem.

Found out I had to set Internal mic as default - then did record test and it allowed me to hear my voice.
My System SpecsSystem Spec
26 Mar 2014   #3
successgold

Windows 7 Enterprise x64
 
 

Thanks, it's working now.
My System SpecsSystem Spec
.

26 Mar 2014   #4
PSCO2007

Windows 7 Professional X64
 
 



Glad it worked.
My System SpecsSystem Spec
Reply

 Friend Can't Hear Me On Skype




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