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Windows 7: XtremeMusic PCI Card No Sound After Reboot

06 Apr 2014   #1
Raillex

Windows 7 Home 64bit
 
 
XtremeMusic PCI Card No Sound After Reboot

I've been experiencing a weird problem with my SB XtremeMusic card recently and am at wit's end trying to fix it.

About every fourth or fifth reboot, I lose sound. The card still appears in device manager (with Windows reporting the device status as working properly) and the speaker icon still appears in my taskbar as it always does. The "Sound" tab in Control Panel shows everything configured exactly as it was before the reboot, and yet the card will still not output sound. The card worked fine for a couple of years and only started acting up a couple of months ago.

Installing the latest and older Windows 7 drivers from Creative doesn't fix the problem, and the only way I've been able to get sound to output again is by uninstalling the card in device manager and letting Windows redetect the card and automatically reinstall the software. The card works fine for several boot cycles, and then inexplicably stops working again. I'm getting real tired of this uninstall/reinstall routine, and was wondering if anyone has a solution.

Thanks in advance for your help.


My System SpecsSystem Spec
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06 Apr 2014   #2
ICIT2LOL

Desk1 8 Pro / Desk2 7 Home Prem / Main lap Asus ROG 7 Pro
 
 

Raillex I know you have probably tried but try reseating the card and look at my ditty here I mainly use for RAM slots but the same principle applies - before you reseat the card

SLOTCLEANING

Now as for the slotsto clean them use a strip of old credit card about 1/2 inch wide nip thecorners off one end - preferably round them offhold a piece of thin lint free clothover the end dab on some form of alcohol - iso propyl alcohol (what we swab theskin with before an injection) is good and GENTLYswipe along the slots.

This can also be donefor the GPU slot/s.


Attached Thumbnails
XtremeMusic PCI Card No Sound After Reboot-stick.png  
My System SpecsSystem Spec
06 Apr 2014   #3
fireberd

Windows 7/8.1/10 64 bit
 
 

Do you have the on-board (on the motherboard) Sound disabled in the BIOS? It needs to be disabled or there can be potential conflicts with other sound cards, and could potentiall cause the problem you are having
My System SpecsSystem Spec
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06 Apr 2014   #4
Raillex

Windows 7 Home 64bit
 
 

ICit2lol - I did try reseating the card when this first started happening with no luck. I'm pretty sure the PCI slot was clean as I used an air compressor to clean out the dust from my mobo and wiped the gold fingers on the sound card with alcohol when this first started happening, but I'll try your credit card method and see what happens.

firebird - Yes, the on board sound is both disabled in bios and absent in device manager. The only other entry under "Sound, video and game controllers" is AMD High Definition Audio Device. My graphics card is an AMD HD 7870. You don't think there's some sort of conflict between the two, do you?

Edit: I disabled the AMD HDAD entry in Device Manager for kicks and we'll see what happens. I don't use the card's HDMI port anyway, so this would be a good trade off if it works.
My System SpecsSystem Spec
06 Apr 2014   #5
fireberd

Windows 7/8.1/10 64 bit
 
 

I doubt that the HDMI audio will affect it.
My System SpecsSystem Spec
06 Apr 2014   #6
Raillex

Windows 7 Home 64bit
 
 

You're right. It only made it worse. Disabling HDMI caused me to lose sound on every reboot instead of every third or fourth.

Still stumped.
My System SpecsSystem Spec
06 Apr 2014   #7
fireberd

Windows 7/8.1/10 64 bit
 
 

If disabling the HDMI audio caused loss of sound, there is some conflict. HDMI should have no affect on "Speakers" (the SoundBlaster). HDMI affecting sound with a PCIe sound card suggests some type of problem or conflict on the PCIe bus??
My System SpecsSystem Spec
06 Apr 2014   #8
Raillex

Windows 7 Home 64bit
 
 

That's exactly what I was thinking. However, Windows isn't reporting any resource conflicts after a "soundless" reboot. My mobo (an Asus M4A89GTD Pro/USB) only has one PCI slot, so switching the card to another slot isn't an option.
My System SpecsSystem Spec
06 Apr 2014   #9
OvenMaster

Win7 Pro 32bit
 
 

I had a similar problem about a year ago with my Diamond Xtreme 5.1 PCI card and two ASRock 880-GMLE mobos.

Out of the box, the first ASRock board would sometimes see the card and load drivers, other times, the sound would just stop and Device Manager wouldn't see the card. I RMA'd the mobo for an identical replacement. Everything went fine for 18 months until the problem started again. I swapped slots but that didn't help. I replaced the sound card and everything worked fine for one month until this problem again surfaced.

At that point my only option was to replace the mobo, so I put the Diamond card into a new Gigabyte board. No problems since June 2013.
My System SpecsSystem Spec
07 Apr 2014   #10
fireberd

Windows 7/8.1/10 64 bit
 
 

Aha! I see the issue (finally). You have a PCI sound card. The PCI slots on most new motherboards is not a true PCI slot, but merely a "bridged" PCI slot to the PCIe bus. Many PCI devices will either not work or not work correctly in a bridged PCI slot.

If you want to use a separate sound card, rather than the one built on the motherboard, best bet is a PCIe type sound card.

The bridged PCI slot is a major issue on the audio recording studio forums I visit.
My System SpecsSystem Spec
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 XtremeMusic PCI Card No Sound After Reboot




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