audio not working leading to blue error screen and restart. help!

muddly · 16 May 2014

Hi
hi, my comp is having some audio problems and I really need help. -windows 7 ultimate 64 bit-

I haven't been able to start up windows properly without a blue screen followed by restart. I can only start in safe mode.

It says one or more audio services aren't working.
it says i have no audio playback device installed. One or more audio service isn't running.Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.

looking at a previous thread, when I checked services. My windows audio and audio end point are at automatic, however when I check properties>discrepancies, there is not information.

What do I do??

Damian Adelle · 16 May 2014

Hey muddly, welcome. So, an Acer Aspire huh?, I always have trouble with these, I don't know why

. Acer doesn't like me at all. Did you installed the OS and drivers yourself?, or it came like that from the OEM?

muddly · 16 May 2014

Hi Damian, it came from the OEM, i did do a system restore , so that might have been the problem, but i dunno hw to fix it.

Damian Adelle · 16 May 2014

muddly said:

Hi Damian, it came from the OEM, i did do a system restore , so that might have been the problem, but i dunno hw to fix it.

This started as soon as you restored the system?

muddly · 16 May 2014

Well it happened once or twice and then i used system restore, and now its become everytime i switch on my laptop on normal mode. Do i need to go to a computer service shop?...

Damian Adelle · 16 May 2014

Well mud, you probably need to start by checking why the OS is giving you this BSOD, try this (since you are able to enter the OS via safe mode:
Blue Screen of Death (BSOD) Posting Instructions
My guess is that this is related to a driver, but let's make no conclusions and try to see what's happening, maybe if someone else had this trouble before already knows the answer, but right now, you can start by checking that BSOD info available.