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Windows 7: Audio jack for headphones not being found

03 Jun 2014   #1
Anamex

Windows 7 ultimate x64
 
 
Audio jack for headphones not being found

Hello. I have been using my TurtleBeach EarForce P11 headset for a long time and just yesterday, they stopped working. After a long time of looking in to it and trying to find the problem, I found out what's wrong. Please see pictures below



The audio jack is meant to be recognized on my TurtleBeach headset, not the Realtek HD audio. I don't know how to change it so that the audio jack is recognized on my turtlebeach headset. I currently get no sound through my headphones because of this. The headphones are enabled and set as my default device. I have searched around for a while trying to look for a fix to the problem and so far, nothing works. Any help would be very greatly appreciated. Thanks




Attached Thumbnails
Audio jack for headphones not being found-1.png   Audio jack for headphones not being found-2.png   Audio jack for headphones not being found-3.png  
My System SpecsSystem Spec
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03 Jun 2014   #2
fireberd

Windows 10 64 bit
 
 

Your pictures are not showing up.

Here is how to post screen shots on this forum: Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
03 Jun 2014   #3
Anamex

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by fireberd View Post
Your pictures are not showing up.

Here is how to post screen shots on this forum: Screenshots and Files - Upload and Post in Seven Forums
Thank you. It has been edited
My System SpecsSystem Spec
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04 Jun 2014   #4
fireberd

Windows 10 64 bit
 
 

Try an uninstall/reinstall of the headset and see if that fixes it.

Connect the headset to the USB, then go to the Device Manager, RIGHT click on the entry for the headset and then LEFT click "Uninstall". If it asks to uninstall the driver, DO NOT uninstall the driver. Disconnect the headset then restart the PC. After Windows has started, connect the headset and Windows should detect it and reinstall it. If there were any Windows corruptions with the headset, this will fix it.
My System SpecsSystem Spec
04 Jun 2014   #5
Anamex

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by fireberd View Post
Try an uninstall/reinstall of the headset and see if that fixes it.

Connect the headset to the USB, then go to the Device Manager, RIGHT click on the entry for the headset and then LEFT click "Uninstall". If it asks to uninstall the driver, DO NOT uninstall the driver. Disconnect the headset then restart the PC. After Windows has started, connect the headset and Windows should detect it and reinstall it. If there were any Windows corruptions with the headset, this will fix it.
Thank you so much, I now have sound. However, there's still a problem. The sound quality is really poor (to the point where I can't even hear words in a song) and when I look at the properties for the headset, it still says no jack information available, despite my audio jack for the headset being plugged in. How can I get it so that the audio jack is used for my headset? It has somehow changed
My System SpecsSystem Spec
04 Jun 2014   #6
fireberd

Windows 10 64 bit
 
 

Its showing it as a "generic USB Audio" which may be the problem. However, I don't know how you fix that, unless Turtle Beach has drivers.
My System SpecsSystem Spec
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 Audio jack for headphones not being found




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