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Windows 7: Windows 7 mis-identifies sound card

29 Oct 2009   #1

Windows 7 Professional 64 bit
 
 
Windows 7 mis-identifies sound card

I posted this on the Microsoft Answers Forum:

I installed Windows 7 professional 64 bit on a clean partition of my Win XP computer, as a dual boot configuration. Everything installed fine with the exception of the sound card. It is a Creative Soundblaster X-Fi xtrememusic, model SB0460.
In device manager it is listed as "Other Devices > Multimedia audio controller" instead of a sound card.
I downloaded and tried to install the latest 64 bit drivers from Creative, but it failed because it could not "find" the card.
Attempting to manually install a generic driver from device manager fails because Creative is not even on the list
of manufacturers.
When I ran Windows 7 upgrade advisor, it found no problems and indicated that the sound card was compatible.
It runs flawlessly in XP, so I am stumped as to a solution.


The initial response was this:

Shut down the PC, open the case the physically remove the card from its slot. Restart the PC. Leave it running a few minutes then shut it down again and replace the card. Restart the PC. Does Windows 7 now 'see' it?

I tried the suggested solution, but the result was the same. I even moved the card to another PCI slot, without success. Apparently, if the sound card does not show up under "Sound, Video and game controllers" in Device Manager, the Creative driver installer cannot "find" the device.

Any ideas?




My System SpecsSystem Spec
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29 Oct 2009   #2
Microsoft MVP

Win 7 Ultimate x64
 
 

Jeepsrme, welcome to the forums.

If you haven't seen it yet try the manual install methid show here,

Creative Sound Cards.

in post #10.
My System SpecsSystem Spec
29 Oct 2009   #3

Windows 7 Professional 64 bit
 
 

I attempted to run the manual update, but was met with an error message:

"Windows found driver software for your device but encountered an error while attempting to install it.

Creative X-Fi Audio Processor (WDM)

The system cannot find the file specified"

I tried it twice with the same error.
My System SpecsSystem Spec
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30 Oct 2009   #4

Windows 7 Professional 64 bit
 
 
Found the problem

I found a link to the Microsoft compatibility center for Windows 7, and found out there that the Soundblaster Xi-Fi XtremeMusic is NOT
compatible with Windows 7 64 bit.

So, on that note, thanks for those who responded with assistance.

I guess I will need another card.
My System SpecsSystem Spec
30 Oct 2009   #5
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Jeepsrme View Post
I found a link to the Microsoft compatibility center for Windows 7, and found out there that the Soundblaster Xi-Fi XtremeMusic is NOT
compatible with Windows 7 64 bit.
That compatibility list is a major load of bunk, as I have that exact card running in my computer with zero issues.
My System SpecsSystem Spec
30 Oct 2009   #6

Windows 7 Professional 64 bit
 
 

I was able to successfully install third party drivers, but when I attempted to install related application software I again ran into the error message that a compatible product could not be found.

I may peck away at this some more to see if I can overcome that issue.
My System SpecsSystem Spec
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 Windows 7 mis-identifies sound card





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