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Windows 7: Audio Device Not Registering

30 Oct 2009   #1

Audio Device Not Registering

I have a Mackie Onyx Satellite.

I am having trouble getting it to register with Windows 7, (it didn't with Vista either: the problem is not unique to 7).

When I plugged the Onyx in the first few times, the computer recognized it, but not as a Mackie product (because Mackie didn't pay Windows the fee to be recognized by Windows Security or something).

I tried installing the Onyx, but on one of the last steps, it simply told me that it couldn't install.

But that's not the problem, the problem is that I tried the process multiple times (attempting to get the Onyx to install properly), but after four or five times of trying the comptuer wouldn't register the Mackie Onyx at all anymore, (That is to say, when I plugged it in, nothing happened) so I couldn't even get to the step where the error occured.

I'm not exactly sure what the problem is. Does it have something to do with my security purposely not registering the Onyx because of me plugging it in so many times? Or is it something else? In any event I haven't had any success in fixing the problem.

I know the Onyx itself is working, as I have tried it on another computer. I know the firewire cable is working as I have tested it, as well as the computer's firewire port.

Anything would be helpful, thanks somuch guys.

My System SpecsSystem Spec
30 Oct 2009   #2

7600.20510 x86

Quote   Quote: Originally Posted by Tyrheon View Post
because of me plugging it in so many times? Or is it something else? In any event I haven't had any success in fixing the problem.
"(That is to say, when I plugged it in, nothing happened)"

I'm afraid I know your problem and why it was caused.

You've blown the firewire chip on the unit in question. During your process in troubleshooting, at least one time, you plugged the firewire cable in upside down crossing the data and power lines. This is not normally supposed to even be possible due to the nature of its assymetrical shape but is perfectly manageable on equipment with cheaper ports. a.k.a. your motherboard or firewire adapter.

Contact Mackie for an RMA and explain to them why. Perhaps they will help you for a lesser fee this way.

Good luck and please tell us how it goes.

To prevent this in the future, they do sell adapters that prevent power from leaving the port. This makes it impossible to cross power and data lines and is a great, cheap and effective way of protecting your equipment. If used, you will have to alternately power the unit with something like a dc adapter plugged into wall.

My System SpecsSystem Spec

 Audio Device Not Registering

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