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#1
realtek high definition audio and high definition audio device problem
Hi everyone, I would be very grateful for some help please!
My laptop recently installed a BIOS update - I don't know what this was but since it happened I have been having sound problems with my laptop. After the update I had no sound. I read around and found how to get the sound back on - I did this by uninstalling AMD high definition audio device and high definition audio device. I would then restart the laptop and the sound would be working again. But when the laptop would be turned off, on turning back on it would re-install the above 2 things again automatically and the sound would no longer work.
I noticed that when the sound was working realtek high definition audio was listed under sound, video and game controllers in the device manager and when it wasn't working this wasn't there. Every time I uninstalled the AMD high definition audio device and high definition audio device the realtek one would be automatically installed when the laptop was restarted but then taken off on the next restart. I tried disabling the first 2 to see if that made any difference but it didn't. I noticed the drivers could be removed for the AMD high definition audio device so I tried that - that is now fully removed but I still have the problem with sound.
My laptop keeps automatically installing high definition audio device. When this is listed the sound doesn't work and the realtek high definition audio isn't listed. When I uninstall that - on the first restart the realtek high definition audio is listed again and the sound works but on turning the laptop off I have to go through the whole process again as the high definition audio device is listed again and no sound!
Please could anyone advice me how I can sort this out? Is there a way I can stop the high defintion audio device from installing on restart so that the realtek high definition audio remains along with my sound! Disabling the high defintion audio doesn't make any difference.
Thank you for any help!