Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Realtek Audio HD Driver is not working

21 Sep 2014   #11
AntonioC

Windows Home premium 64 bit
 
 

That I am not sure. I simply went off the computer (shutdown) and went back on 3 hours later and my audio started to not work.


My System SpecsSystem Spec
.
21 Sep 2014   #12
fireberd

Windows 10 64 bit
 
 

You've done everything to get it back, except a complete reinstall and that is not something I like to suggest.

Try resetting the BIOS and see if helps. Since you have a desktop, with the PC powered off, open the case, remove the CR2032 CMOS (BIOS) backup battery for at least 10 minutes. Replace the battery, observing polarity and then power on and see what happens. If there were any customization in the BIOS you will have to reset that.
My System SpecsSystem Spec
21 Sep 2014   #13
AntonioC

Windows Home premium 64 bit
 
 

Is complete reinstall reformatting? If so, I have also done that,
My System SpecsSystem Spec
.

21 Sep 2014   #14
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Jack (fireberd) is tops with audio, I'm just jumping in to suggest HP centric trouble shooting pages.

No Sound from the Speakers or Headphones (Windows 7) Compaq Presario CQ5621F Desktop PC | HP® Support

Error in Windows 7: No Audio Output Device is installed Compaq Presario CQ5621F Desktop PC | HP® Support

You've already done some of the steps in the troubleshooting pages above. There might be a nugget of information that might help.

You should also check that Windows Audio and Windows Audio Endpoint builder services are started. I think the mixer dialog will prompt you to restart them if they are not started.

The Event log summary might also clue you in to service issues (error or warning)

Back to fireberd ... good luck
My System SpecsSystem Spec
21 Sep 2014   #15
AntonioC

Windows Home premium 64 bit
 
 

I have done most of the steps outlined in the HP page and none of them seemed to work for me. Also, when I try to troubleshoot the problem, it says there is a problem with audio driver and when I apply the reinstall fix, it gives me the error that it failed.
My System SpecsSystem Spec
22 Sep 2014   #16
fireberd

Windows 10 64 bit
 
 

There is either a hardware problem or a Windows problem. If the RealTek drivers are not working, in almost all cases Windows would install the generic "High Definition Audio Controller (Codec) and that would give you basic sound. That apparently not happening.

Did you reset the BIOS - removing the CMOS back up battery as suggested? If the BIOS is not recognizing or not properly recognizing the Sound Chip, Windows will not see it.

If its not the BIOS (or actual hardware) then a Windows corruption is the next thing - and on a "clean" install (reformat the hard drive), and before RealTek is installed, Windows will install the HD Audio Controller, during install, providing its not hardware.

From what I see on the HP site, this Compaq originally had Vista, but Vista/Win 7 are basically the same. Windows 7 is basically "Vista Improved".
My System SpecsSystem Spec
22 Sep 2014   #17
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by fireberd View Post
Disable the Microsoft Life Cam and then see if that makes any difference. Some Cams have been known to interfere with PC sound.

You may have to force a reinstall of the RealTek after disabling the cam. In the Device Manager, RIGHT click on the RealTek entry to highlight it and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and see if Windows detects the sound and reinstalls it.
@fireberd: I think it might be time to roll the audio all the way back to the base audio. In this post you said DO NOT uninstall the drivers - it might be time to remove the software when uninstalling so that Windows finds the device and installs the base driver.

@Antonio: Have you tried headphones - that would eliminate speakers being bad, off or low volume.

I had an HP that developed a few device problems (no audio and no DVD) - a reinstall solved the issues for a while, but they came back. I was able to solve the audio issue, but I can't recall the resolution. Too many attempts with drivers and configurations and it was a long time ago.

Fix: "This device cannot start" Code 10 error in Device Manager in Windows
I don't know your comfort level with the registry Antonio, but the KB article above reminded me of other things I attempted way back when.

I would hold off on any manual registry changes until you've eliminated all other solutions.
The uninstall - roll back to base driver might do the trick.
My System SpecsSystem Spec
22 Sep 2014   #18
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by AntonioC View Post
I have done most of the steps outlined in the HP page and none of them seemed to work for me. Also, when I try to troubleshoot the problem, it says there is a problem with audio driver and when I apply the reinstall fix, it gives me the error that it failed.
Most of the steps?
--> Try all of the steps.

Troubleshooting - what was the exact information ... was it simply there is a problem with audio driver or was there more information?

Reinstall the fix?
Error that it failed?

You'll need to be more specific - members can't see what you see.

What was the fix you tried? Reinstalling the driver?
What was the error code and exact message.

You can post screen shots of any error dialog boxes.
See: Screenshots and Files - Upload and Post in Seven Forums

Thanks
My System SpecsSystem Spec
22 Sep 2014   #19
fireberd

Windows 10 64 bit
 
 

My take, from what the user has posted. Windows is not seeing the sound hardware. Three things can cause this (1) the BIOS is not detecting it (and if the BIOS is not detecting it then Windows will not detect it). (2) There is a hardware problem with the Device (3) A Windows Corruption (or not installed properly).

Jack
My System SpecsSystem Spec
26 Sep 2014   #20
AntonioC

Windows Home premium 64 bit
 
 

Sorry for late reply,

@Slatty, I have always used speakers and just not long ago, I switched to headphones. The issue here is that the Driver has a problem. The troubleshooter simply said there's a problem with the driver, nothing else and the fix did not work. Also, I literally have no experience with the registry.

@Fire, I have tried resetting the BiOS and removed the battery and what you have suggested.
My System SpecsSystem Spec
Reply

 Realtek Audio HD Driver is not working




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Realtek HD Audio Driver Randomly Stopped Working and Disappeared
Realtek HD Audio Drivers randomly failed after about a month of perfect operation. The icon for Realtek has vanished, and the audio manager is nowhere to be found in the control panel. Realtek is no longer seen in Device Manager as well. Playback Devices menu shows nothing related to Realtek like...
Sound & Audio
Realtek audio, Gigabyte mobo: strange-sounding audio, mic not working
I have a self-assembled desktop PC - full specs in the signature below, but in short, it has an AMD Phenom II X6 1090T processor on a Gigabyte GA-970A-DS3P mainboard, which uses a Realtek Azalia ALC887 on-board sound system. I have no loudspeakers and listen to the computer sound exclusively...
Sound & Audio
Difference between Realtek HD Audio Manager & Realtek HD Audio Driver
It's been a year since I migrated from Windows XP to Windows 7 which I downloaded Realtek HD Audio Manager R2.70 and audio has been working fine except the only issue it didn't come with 'Stereo Mix' preventing capability to record sound direct from the soundcard. It took me 14 months to restore...
Sound & Audio
The Realtek Audio Driver stops working,want to record Music
Hi,I have Windows 7 Home Premium SP1 and there seems to be a problem with my computer's sound recording system.I want to record music off of the Internet,I have Replay Music,recently the program was working,now it decides to quit.I have the Replay Music software program set at Audio Driver,I tried...
Sound & Audio
ASUS/Realtek, Latest Realtek versus default W7 Audio driver
I installed the Realtek HD audio driver from the ASUS download site (P8Z68-V Pro MB) and all was well until I installed an MSI 560TI video card and let it install the Nvidia HD Audio drivers. The problem I have been chasing ever since was the Realtek HD Audio Manager popping up after the system...
Sound & Audio
Realtek HD Audio Manager and Realtek Audio Driver
Help. I recently did a clean install of Windows 7 64bit (on my HP Vista 32 machine). Life is grand! My problems started when I tried to listen to the microphone input through my speakers. The front microphone inputs did not work so I downlaed the Realtek HD Audio Drivers (recently updated) from...
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 18:01.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App