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Windows 7: Mic not working while using Steelseries usb sound card and headphones

25 Sep 2014   #1
jar

Windows 7 Ultimate 64 bit
 
 
Mic not working while using Steelseries usb sound card and headphones

Hello, I decided to make a post here since I'm losing my mind and I hope somebody will be able to help me.
Yesterday I've got my hands on Siberia USB soundcard, one like this:
SteelSeries - Gaming Headsets - SteelSeries Siberia USB Soundcard
I'm currently using headset made by the same company:
SteelSeries - Gaming Headsets - SteelSeries Flux In-ear Pro Headset

The problem is as follows: I've installed all drivers and connected usb card to my pc (laptop by the way) and headset to the sound card. Sound works fine, the mic shows up in recording devices but it doesn't register any sound. When I connect headset directly to my laptop mic works fine.
I've tried tampering with all possible setting but no luck, also when I connected my very old mic to the sound card it worked just fine. A little bit of irony that steelseries product doesn't work with another steelseries product.

If you have any idea what's going on please help, thank you


My System SpecsSystem Spec
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25 Sep 2014   #2
fireberd

Windows 10 64 bit
 
 

Is the Siberia USB sound card set as the default recording device? As the PC sound card works, that says the PC sound card is set as the Default recording device.

As you are using a separate sound card, the PC's sound should be disabled in the BIOS so it does not conflict and interfere.
My System SpecsSystem Spec
25 Sep 2014   #3
jar

Windows 7 Ultimate 64 bit
 
 

I could try tampering with bios but if that was the case my old mic wouldn't work either right? Thing is it does and that confuses me.

headphones themselves aren't broken too since they work when connected directly.
My System SpecsSystem Spec
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25 Sep 2014   #4
fireberd

Windows 10 64 bit
 
 

Generally, you want the on-board audio disabled. Windows can only have one default playback device. e.g. your PC sound card or the USB sound card. Recording, your Steel Series USB needs to be enabled in the Sound Panel/Recording section for it to work. And, if the on-board sound's Stereo Mix is set as default then the Steel Series mic may not be heard. As noted the conflicts and confusion. By only having one it eliminates conflicts from the other.
My System SpecsSystem Spec
25 Sep 2014   #5
jar

Windows 7 Ultimate 64 bit
 
 

Just tried what you suggested but it didn't solve problem. I'm starting to think this is some sort of strange hardware issue since I hear strange noise and cracking when I enable[listen to the device]. Probably this sound card is just bad quality but maybe there is something else I didn't think of.
My System SpecsSystem Spec
25 Sep 2014   #6
fireberd

Windows 10 64 bit
 
 

Is the Siberia USB card really better than the sound card in the PC? Do you really need it?
My System SpecsSystem Spec
25 Sep 2014   #7
jar

Windows 7 Ultimate 64 bit
 
 

I got it for free so decided to try it Sound quality in my pc is decent apart from very quiet noise when nothing plays but mic quality is worse, it's manageable but sometimes annoying for people I talk with (mostly due to the fact that mic picks up some static when it is connected directly to laptop). This is laptop I'm using:
MSI Global GT780
I remember trying to do something with audio drivers when I got headset but quality didn't improve much unfortunately.
My System SpecsSystem Spec
25 Sep 2014   #8
fireberd

Windows 10 64 bit
 
 

That looks like a very nice gaming PC. It says Windows 8. Did you downgrade to Windows 7? And if that is the case maybe all the extra audio software, such as the THX Tru Studio was not installed?
My System SpecsSystem Spec
25 Sep 2014   #9
jar

Windows 7 Ultimate 64 bit
 
 

It actually came without any OS, I installed all drivers myself from msi website. To be frank I completely forgot about THX, I'll try installing them now and see how it turns out.
My System SpecsSystem Spec
25 Sep 2014   #10
jar

Windows 7 Ultimate 64 bit
 
 

nvm^, for some reason I can't install THXTruStudio PRO downloaded from official msi website, nothing happens or error "this software may not be installed properly" pops up- guess there's nothing more I can do, I'll do a fresh installation of Windows once I finish college because atm I have wayyyy too much necessary stuff
My System SpecsSystem Spec
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 Mic not working while using Steelseries usb sound card and headphones




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