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Windows 7: I disabled my bluetooth headphones by accident & can't get it back!

18 Nov 2014   #1
Shelly1972

Windows 7 Home Premium
 
 
I disabled my bluetooth headphones by accident & can't get it back!

I am ready to scream! Everything was working fine, I was listening to a video with my bluetooth headphones, when I noticed I couldn't operate the sound through my computer. Controlling the volume was doing nothing, but my headphones were working. I clicked on the volume icon and saw that no matter how loud I turned it, the volume remained the same. I had never had this problem before. I noticed there was a bluetooth headset icon on top of the sound meter thing so I clicked on it. I for some reason clicked "disable" thinking maybe it would let me control the sound through the computer like usual. but instead it disabled the sound from coming through my headphones! Now I could control the volume again, but it was only coming from my laptop speakers.

I tried turning my headset on and off about 5 times, I tried to find that little headset icon again but I couldln't find it. I went to the devices section and found the headset thing, clicked on it, it said it was connected and working fine, yet there was still no sound. I uninstalled the headset and reinstalled it, still the same issue.

I went to the Sound section under control panel, under Playback, but it's only showing my speakers.

I dont know what else to try, i've been trying to fix this for the last hour and I can't figure out how to enable my headset again! i've clicked on everything I could find related to my headphones and the sound of the computer itself and nothing is bringing me back to the headset icon so I can enable it again! HELP!


My System SpecsSystem Spec
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18 Nov 2014   #2
Shimshom

Windows 7 Ultimate x64
 
 

Hi and welcome to 7F. would be helpful if you complete your System Specs so it's easier to try and find a solution
My System SpecsSystem Spec
19 Nov 2014   #3
Shelly1972

Windows 7 Home Premium
 
 

I filled in as much as I know, I dont even know what most of those are let alone how to find them! Isn't this a basic thing? If I remember right, there was a step in there that made the bluetooth headset show up in the audio devices, but when I uninstalled and reinstalled them, that didn't bring it back.
My System SpecsSystem Spec
.

19 Nov 2014   #4
rvcjew

7 Pro x64, 10 Pro x64
 
 

In playback devices if you right click empty space is show disabled devices checked?
My System SpecsSystem Spec
19 Nov 2014   #5
Shelly1972

Windows 7 Home Premium
 
 

Yes, both options are checked and still my headset is not showing up!
My System SpecsSystem Spec
19 Nov 2014   #6
rvcjew

7 Pro x64, 10 Pro x64
 
 

Is your Bluetooth just off? If you hit the start orb and just type Bluetooth and then click on Bluetooth devices does it say it's off? Or show anything in there?
My System SpecsSystem Spec
19 Nov 2014   #7
Shelly1972

Windows 7 Home Premium
 
 

I'm sure it's on, I see nothing that says it's off. My dongle is plugged in and lit up blue, and my headset is on and the blue light is on meaning it's working...ugh I'm ready to buy a new pair, I know there is nothing wrong with these though, they were working just fine until I disabled them. But I thought I could just go back to it and enable it again, I didnt think it would completely erase it from showing up in the playback device section. It's everywhere else but there! Grrrrr
My System SpecsSystem Spec
19 Nov 2014   #8
rvcjew

7 Pro x64, 10 Pro x64
 
 

What company makes them and what model are they, sounds like you just need to find your program it used to interface with and open it back up, also have you rebooted the computer since disabling it?
My System SpecsSystem Spec
19 Nov 2014   #9
Shelly1972

Windows 7 Home Premium
 
 

My headphones are Air-Fi Venture AF52. I have also emailed their support, haven't heard back yet. I have the users manual right here and I followed the instructions exactly how I did it the first time, it's really only one step. You click "add a device" then turn the headset on and it pairs up and connects. There are no other steps.

Yes I rebooted my computer twice, that was one of the first things I tried.
My System SpecsSystem Spec
19 Nov 2014   #10
rvcjew

7 Pro x64, 10 Pro x64
 
 

Does it show up in devices and printers or in device manger under the sound category? Post a screenshot of those two areas please as that would make it easier to see if it is disabled somewhere in the system sense.
My System SpecsSystem Spec
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 I disabled my bluetooth headphones by accident & can't get it back!




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