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Windows 7: AMD HDMI output not plugged in,no sound card detected in dxdiag

24 Dec 2014   #1
larxe1

Windows 7 Ultimate x32
 
 
AMD HDMI output not plugged in,no sound card detected in dxdiag

I bought a new 2nd hand pc today when i put it up in my home there was no sound.When i checked the sounds it said amd hdmi output not plugged in.i checked the dxdiag and there was no sound card detected.Here is my dx diag
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System Information
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Time of this report: 12/24/2014, 21:02:14
Machine name: RYE-PC
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
System Model: To Be Filled By O.E.M.
BIOS: Default System BIOS
Processor: AMD Phenom(tm) II X2 555 Processor (2 CPUs), ~3.2GHz
Memory: 4096MB RAM
Available OS Memory: 3584MB RAM
Page File: 1944MB used, 5220MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

------------
DxDiag Notes
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Display Tab 1: The file aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 1: No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6500 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x6742)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6742&SUBSYS_6570174B&REV_00
Display Memory: 3575 MB
Dedicated Memory: 2040 MB
Shared Memory: 1535 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: LEN L2060wA
Monitor Id: LEN114A
Native Mode: 1600 x 900(p) (60.000Hz)
Output Type: HD15
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1299 (English)
Driver Version: 14.200.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/23/2014 10:28:00, 1108432 bytes
WHQL Logo'd: No
WHQL Date Stamp: None
Device Identifier: {D7B71EE2-2402-11CF-E871-7A45BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6742


My System SpecsSystem Spec
.
24 Dec 2014   #2
fireberd

Windows 10 64 bit
 
 

The AMD HDMI is ONLY for HDMI audio and not for regular PC audio. Unless there is an HDMI cable plugged in, you will get the no cable plugged in notice.

Please post the motherboard manufacturer and model number. Without that I can't say what sound is on the PC's motherboard (for regular PC audio). But, if the PC audio is enabled in the BIOS and is Windows 7 compatible, Windows would install the generic, basic function, HD Audio Driver (Codec) and the PC sound would work. If the sound chip on the motherboard is not Windows 7 compatible (an old Win XP hardware) you will have to install a sound card to have PC audio.

The DX Diag, because the sound is not there, does not help.
My System SpecsSystem Spec
08 Jan 2015   #3
dks5276

Windows 7 Ultimate x64
 
 

The AMD HDMI is ONLY for HDMI audio and not for regular PC audio. Unless there is an HDMI cable plugged in, you will get the no cable plugged in notice.

Please post the motherboard manufacturer and model number. Without that I can't say what sound is on the PC's motherboard (for regular PC audio). But, if the PC audio is enabled in the BIOS and is Windows 7 compatible, Windows would install the generic, basic function, HD Audio Driver (Codec) and the PC sound would work. If the sound chip on the motherboard is not Windows 7 compatible (an old Win XP hardware) you will have to install a sound card to have PC audio.

The DX Diag, because the sound is not there, does not help.



Hello, Im having same problem, no sound to my TV, I did a custom build using gigabyte mobo 78lmt-usb3 5.0 version , Im running windows 7 ult x64 and my sound does work but only after i restart my computer or simply just unplug and plug back in my HDMI cable but the sound goes away when i power off my tv and then back on, when i power tv back on i get the AMD HDMI is not plugged in and it is grayed out also a red X on my speaker icon in lower right hand corner, i have installed every driver update I even called and was in contact with tech support from gigabyte and they claim they cant get the problem to duplicate on their end, they sent me out a new board but same exact problem, and yes ive done all the obvious, new cables, plugged into diff TV im stuck and need help
My System SpecsSystem Spec
.

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 AMD HDMI output not plugged in,no sound card detected in dxdiag




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