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Windows 7: No sound from media files after 'IObit' system improvement software

05 Feb 2015   #11
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks, this will take a while - there are a lot of changes. Providing as much information as possible is always good - thanks for the notation on Windows Update.

I'll try to compare the two files to see where a change might be affecting your machine. Bear in mind that I'm helping other members and also playing with Win10.

I'll post my findings when I have any. Do NOT apply the rescue just yet.

Another member might drop in and give you some other things to try - who knows, they might provide a solution while I'm reading the stuff you posted.

I'll catch up on posts the next time I get back to your thread.

Bill
.


My System SpecsSystem Spec
.
05 Feb 2015   #12
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Lots of keys, nothing jumped out that would cause the issue - I did not look up all of the GUI strings though.

Turn on System Protection
- right click Computer,
select System Protection,
select the C: drive and
press the [Configure] button
turn on system protection and
-set Disk space usage to about 10% of your disk.
press [Ok]
press the [Create] button

Then go ahead and use the iobit utility to restore the rescue registry.

Restart your machine
-> Does sound work?
My System SpecsSystem Spec
05 Feb 2015   #13
Naj

Windows 7 Professional x64
 
 

Unfortunately no. No improvement or any change for that matter.
My System SpecsSystem Spec
.

05 Feb 2015   #14
fireberd

Windows 10 64 bit
 
 

Sadly, it may be as I suspected in the beginning.
My System SpecsSystem Spec
05 Feb 2015   #15
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I have found once IObit has been chewing on you system a Clean Install is the only answer.

If one tries to fix problems as they arise you will be forever.

Tutorial by Brink:

Clean Install Windows 7
My System SpecsSystem Spec
05 Feb 2015   #16
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok....next steps
  • Manually run Windows Update
    Select all items offered, including any in the optional section
    download an install the updates

  • Restart the machine in case any operations are pending

  • Follow the instructions in:
    Windows Update Posting Instructions
    -> Ignore the title and references to Windows Update, these utilities are also useful for other issues.

    Read Step 4 carefully, many people misunderstand that they need to attach the entire CBS folder in a compressed folder (zip). If it's too large for the forum, just attach the entire CBS.log

    Skip Step 5 - that's a generic step more for people who jump in another thread and start posting the issue on their machine. It gets confusing - step 5 asks them to start a thread of their own.

    This is your thread - you want to post the output here - no need to start a new one.

Bill
.
My System SpecsSystem Spec
06 Feb 2015   #17
Naj

Windows 7 Professional x64
 
 

  • CBS files in the attachment.
  • I've installed all available updates.
  • SFC Scan didn't find anything.
My System SpecsSystem Spec
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 No sound from media files after 'IObit' system improvement software




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