No sound from media files after 'IObit' system improvement software

Naj · 04 Feb 2015

Hello everyone!

After using few software packages (listed below) I am unable to play sound in my media files. VLC displays video, but no sound. Winamp 'opens' the track but won't play. Windows media player gives 'Windows Media Player encountered a problem while playing the file.' message. Youtube and other browser related sounds play just fine.

Unfortunately I don't have a recovery point to fall back to

. There is a log file from Advanced system care with all changes done to the system but it is simply massive and I don't know what to look for.

I've used few IObit software packages:
Speed Up Slow Computer, Keep PC and Internet Secure, Freeware Download - IObit

-Advanced System Care 8 Free, (Spyware removal, registry fix, privacy sweep, junk files clean, internet boost, shortcuts fix, registry defrag, system optimization, security defence, disk scan, vulnerability fix, disk optimization),

-Driver Booster 2 Free, (updates all sorts of drivers)

-IObit Uninstaller 4, (a more convenient way to uninstal software, didn't uninstal anything media related though)

-IObit Malware Fighter 3 Free, (does what it says, didn't detect anything)

Does anyone have any idea what to do?

fireberd · 04 Feb 2015

With those software packages, that most techies would avoid, its hard to say how much damage you have done to the OS and devices.

Although the sound is an issue, that is only one small area that is affected. My only suggestion is to do a complete reinstall.

Other forum sections would be more appropriate for this.

Naj · 05 Feb 2015

Is there any reasonable approach to fixing this besides re-instal of the OS?

fireberd · 05 Feb 2015

The problem remains how much damage was done, and that is unknown.

Naj · 05 Feb 2015

Would the log help? It shows every change done to the system. And as for now everything else seems to work just fine so fixing the sound issue would be enough for now.

Should I be concerned that something might be getting/might get hairy in the background?

Slartybart · 05 Feb 2015

Do any of the iobit utilities have a undo feature?

That is as risky as running the iobit software in the first place. Win7 and up do not need tweaking utilities - they do more harm than good. There are a few from Piriform that I use, but that's it - no boosters, no speedups, no teakers .... just run Windows.

If there is an undo - look first, don't touch. Post what those bad utilities did and say they can undo BEFORE doing anything else.

Naj · 05 Feb 2015

Thank you for your attention to my problem.

SystemCare gives an option to 'rescue registry related changes'. It also lists recent windows update for a system restore but it is dated after the problem occurred.

fireberd · 05 Feb 2015

I still suspect there will not be a "full" system recovery. Given that, who knows what is affected, along with the sound.

Slartybart · 05 Feb 2015

Naj said:

Thank you for your attention to my problem.
SystemCare gives an option to 'rescue registry related changes'. It also lists recent windows update for a system restore but it is dated after the problem occurred.

Can you post what the utility tells you, or is that it - here's an option. If it provides details on what it will rescue, that might be helpful. The Windows update note is probably just a check for updates and report it to you - it makes the utility look smart. Don't worry about the Windows Update stuff - Windows will do that better anyway.

Please do post what the iobit thinks it will rescue. You might have to put a file in a zip folder to attach it
Valid file extensions: bat doc docx gif ico jpeg jpg log msi nfo osdx pdf png ps1 psd rar reg txt vbs wav zip

fireberd said:

I still suspect there will not be a "full" system recovery. Given that, who knows what is affected, along with the sound.

I agree, but it doesn't hurt to look. I'm guessing that the iobit utility exported registry changes before modifying the keys. It's a leap and a hope.

I don't think the iobit utility changed any software or drivers (could be wrong on that), but those are easy to correct.

Bill
.

Naj · 05 Feb 2015

I've zipped both 'details' of the registry rescue as well as original log.

I've mentioned the windows update option for the sake of options' completeness.