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Windows 7: Beats Audio Headphones Connected When They Aren't

29 Apr 2015   #1
Summerbear5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Beats Audio Headphones Connected When They Aren't

So I'm having a very confusing problem. I've tried searching for a solution via google and have not found any real solution, or at least a solution that has worked for me.
I have an HP Pavilion Dv7 with Beats Audio Windows 7 Fully Updated. Normally I have headphones plugged in while playing my games as to not disturb other people around me...but the built-in speakers were (sorta still are) working. In the middle of a game session AVG update popped up and suddenly audio was coming from the speakers instead of the headphones that were plugged in. The only time this is happening is every time AVG pops up with it's update notification. Since yesterday it happened however now even with the headphones unplugged there is NO sound coming from the speakers at all. The beats audio control panel is saying headphones are connected when they aren't and all sound is being routed to headphones that aren't even plugged in. When I plug in the headphones the sound is coming threw the headphones perfectly fine. For some reason the computer is not recognizing that the headphones are unplugged. Now again today the AVG update popped up and sound started playing out of the speakers. I immediately unplugged the headphones to allow the sound to continue playing threw the speakers thinking maybe is fixed itself. The sound cut in and out a few times and completely went out. Again I checked the beats audio and it has said the headphones are connected when I hadn't connected them since the sound started coming out the speakers.

Steps I've taken:
I manually updated the driver for my beats audio sound card.
I've completely uninstalled and deleted the driver for my beats audio sound card to allow windows to use the generic driver to control sound.
I've ran the sound troubleshooter for playback audio. (no issues found)
I've tried disabling the headphones in playback sounds so therefore the audio would be forced to come threw the speakers but it isn't.
I know the speakers work because I got proof today when sound came blasting out temporarily but as I've stated the computer doesn't recognize that the headphones have been unplugged.

Any and all help appreciated. If I don't answer back today I will be looking for responses tomorrow. Thank you everyone!


My System SpecsSystem Spec
.
30 Apr 2015   #2
fireberd

Windows 10 64 bit
 
 

Try a System Restore back to an available restore date that is before this first happened. See if that corrects it.

Since AVG appears to be the source of the problem, or at least the updater part, disable the update function and see if it makes any difference. Restart the PC after disabling the updater.

Although it is a sound problem, it appears from your description that something other than sound is causing the problem.
My System SpecsSystem Spec
01 May 2015   #3
Summerbear5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I went ahead and did the update that AVG was requesting if me. Did some other windows updates that just became available. Re-downloaded the sound driver from HP. Reinstalled it and restarted the computer. Still no sound from speakers. Still showing headphones are connected when they aren't. However when I plug the computer into the TV via HDMI the sound plays threw the TV but it still shows headphones are plugged in. Would hate to have to restore the computer to an earlier time. That never works out for me and seems drastic would hate to mess things up even worse. Maybe we can try troubleshooting a bit more first? Like I said now that AVG is updated the pop up won't pop up anymore so that's good.
My System SpecsSystem Spec
.

02 May 2015   #4
fireberd

Windows 10 64 bit
 
 

HDMI works because it is from a different source and does not use the PC sound card.

The AVG may be a false indicator and maybe something has happened to the headphone jack? Try plugging in and out fast several times and see if that makes any difference.
My System SpecsSystem Spec
03 May 2015   #5
Summerbear5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I kinda think that is how it got broke not sure. I tried plugging the headphones in and out a couple times still didn't fix it. I also tried a different headphone set and earbuds. Nothing worked. I don't mind changing it if I have to but not sure where to get an expensive replacement part.
My System SpecsSystem Spec
04 May 2015   #6
fireberd

Windows 10 64 bit
 
 

To see if the front panel headphone jack is the cause, disconnect the front audio connection on the motherboard. There should be a separate cable for the audio (may be labeled AC97 or HD Audio). Power off the PC before opening the case and disconnecting the cable.
My System SpecsSystem Spec
04 May 2015   #7
Summerbear5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Is this still the process if it's a laptop?
My System SpecsSystem Spec
05 May 2015   #8
fireberd

Windows 10 64 bit
 
 

No, I was going on what you have posted in "My System Specs". You would have to (partially) dismantle the laptop to possibly do that. Many laptops have a separate I/O board that could be disconnected (and replaced if the jack is physically bad).
My System SpecsSystem Spec
05 May 2015   #9
Zoloft

Win7 Home Premium x64
 
 

I know someone who used to work for Beats, I will run this by her and see if she has an opinion. Likely won't see her till this weekend though.
My System SpecsSystem Spec
05 May 2015   #10
fireberd

Windows 10 64 bit
 
 

It would be a long shot for Beats to have anything to do with it. Beats is only a software enhancement to the PC's sound card. It doesn't control any hardware.
My System SpecsSystem Spec
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