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Windows 7: ATI HDMI output is unplugged

22 May 2015   #1
thelma

windows 7 professional 64 bit
 
 
ATI HDMI output is unplugged

Hello Back with Big Problem.

Terrible sound lately and found out this problem. Now I did a lot of finding out and know now I need to change things in my BIOS.

Normally by using the F2 command on starting ( Dell inspiron M501R ). Well, it opens but the arrows don't work.

I am on windows 7 sp 1 64 bit. Is there any other way to get into my BIOS ???

Cannot look or listen to any thing with this horrible noise. It started from one second to the other while looking to QI.

Already, thanks for your help and time,

Thelma


My System SpecsSystem Spec
.
23 May 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Thelma just how old is this machine? - a Google is telling me it is from around 2010 so I am thinking the CMOS battery may be a tad under voltage (it controls the BIOS)

Now a few more specs would be nice too
System Info - See Your System Specs

Unfortunately I don't know of any software that will show up volts within a laptop - apart from taking it apart and physically measuring that battery with a multimeter.
My System SpecsSystem Spec
23 May 2015   #3
fireberd

Windows 10 64 bit
 
 

F2 is to enter the BIOS. If the arrow keys are not working in the BIOS I would suspect more than low voltage on the CMOS battery (although it could still be bad) as the regular PC power is working at that point. Can you connect a USB keyboard and try that?

If I were to open the PC to check the battery voltage I would just go ahead and replace the battery. Its a major task to replace the CR2032 battery as the main board has to be removed.

Now back to the sound problem. HDMI audio is only if you have an HDMI cable attached to a TV or some other device that uses HDMI for audio. Otherwise the "Speakers" should be set as the default playback device. What "horrible" sound??

Sorry, but more questions than answers
My System SpecsSystem Spec
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24 May 2015   #4
thelma

windows 7 professional 64 bit
 
 
Ati hdmi output is unplugged

Hello and thank you ICIT2LOL for your answer in order to help me.

I will do this System Specs thing ( if I can) but am told to first " contact my application publisher ( ???) for instructions about obtaining the appropriate version of the Net Framework.
I will have to fill in manually as I don'use Internet Explorer ( hate it ).

Do it today for sure !

Kind regards,
Thelma
My System SpecsSystem Spec
24 May 2015   #5
thelma

windows 7 professional 64 bit
 
 

Hello Fireberd and thank you for your observations concerning my "noise" problem.

You are really helping me enormously, because on all the places I search for answers to my problem, they talk about cables, and I not't use a cable. This baffled me. I just look at old TV things on Y Tube. As I said, the noise changed from just very good to very bad in one second while watching a video on Y TUBE.

I went in my sound devices and it noted " Digital Audio (HDMI) is unplugged." It did not mention cables and so I took it that it was put out of order and that it is something I need to have good sound on from my laptop.

It is from end 2010 but been absolutely fabulous ! What this poor thing has been through with me you would not believe and I have ( up till now) never been to a computer specialist and paid for helping me out.

One thread was on about changing things in the BIOS ( on a Y TUBE video which I cannot understand proper because of the bad sound), but I managed to put down the changes he suggested on paper. Also many people where helped by this (in the comments). The arrows work in F8 or F12 but NOT in F2, very frustrating.

So now you think I do not need the HDMI at all and it is a speaker problem ?

Now what to do then ?

Kind regards,
Thelma
My System SpecsSystem Spec
24 May 2015   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by thelma View Post
Hello and thank you ICIT2LOL for your answer in order to help me.

I will do this System Specs thing ( if I can) but am told to first " contact my application publisher ( ???) for instructions about obtaining the appropriate version of the Net Framework.
I will have to fill in manually as I don'use Internet Explorer ( hate it ).

Do it today for sure !

Kind regards,
Thelma
Hum Speccy should run if you want to try that https://www.piriform.com/speccy/download even just the model number of the laptop is better than nothing.

Personally I like HW Info see my little ditty if we need to know what components are needed this will give those in great detail.
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
See this for the rail voltage info
http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

Use PART B: see pic for an example and again for an example open out the audio andsee what the device is using


Attached Thumbnails
ATI HDMI output is unplugged-hw-info-network-adaptor.png  
My System SpecsSystem Spec
24 May 2015   #7
thelma

windows 7 professional 64 bit
 
 
ATI HDMI output is unpligged

Hello ICIT2LOL,

Thanks a lot, that took a lot of your time to send me that message ...

I managed to do the Speccy as you proposed and will try to send it you here.

I put it in a txt message so now I have to get it here some how. Will try copy and past...........

Well that did not work, so now next : Attachments ....

THELMA-PC Speccy.txt

Did I do it ? Will try to open it later myself to see if it worked.

Next I need to work on the things you handed me before, .... the continuing story of P P ..... (Peyton-Place.)

Thanks again,
Thelma


My System SpecsSystem Spec
24 May 2015   #8
thelma

windows 7 professional 64 bit
 
 
ATI HDMI output is unpligged

Hello Noel,

it's me again, Sorry,

Now they ( Windows) want me to download KB 976932, that is yonkes old.. that is dead worrying !
Because it mentions HDMI, I tried to download it .... and it failed, why do they suggest it to me now ????

Thelma
My System SpecsSystem Spec
24 May 2015   #9
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

You need to do Windows 7 updates to get SP-1.
SP-1 is a must to have.
My System SpecsSystem Spec
25 May 2015   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

You must do as Layback Bear says mate and as for the Speccy yes I got the gist of it and I think the CPU might be running a tad on the hot side but no cause for alarm.

If you want to send pics see this How to Use the Snipping Tool in Vista and also this Screenshots and Files - Upload and Post in Seven Forums the first save the pic to Pictures then link it into your reply using Manage attachments (below post screen / window)
My System SpecsSystem Spec
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 ATI HDMI output is unplugged




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