Creative Sound Blaster Audigy FX Sound Card, no playback/recording

Trekkx · 02 Jun 2015

Hi,

I recently purchased the Creative Sound Blaster Audigy FX and am having problems getting it to actually play any audio or record any sound.

I've browsed other threads with similar issues on this board and as such have disabled my motherboards onboard audio in my BIOS settings, have reinstalled the drivers from disc and from the Creative website, and even attempted to use Driverpack Online to download any missing drivers. However my problem still persists.

I can see that the Sound Blaster Audigy FX is present on the sound option on the control panel, but it never actually plays any sound. Additionally, whenever I try to play a test sound in the speakers advanced properties I am returned with the error "Failed to play test tone".

I've included a few screenshots that might help make things a bit more clear, and I'd be very appreciative of any help I can get with this issue.

Specifications

Audio under Speccy

The playback menu, speaker properties, and the error I am returned with when I attempt to test the speakers

Recording menu

fireberd · 03 Jun 2015

First thing, I assume you have correctly attached your speakers to the new SoundBlaster.

As you have a separate sound card, did you disable any on-board (on the motherboard) audio in the BIOS? If not, that is the first step. The on-board, is still enabled, can conflict with the SoundBlaster.

Also, temporarily disable the AMD HD audio in the Device Manager for testing (the AMD is for HDMI audio). Reboot after doing this.

Finally, although this has may not have any affect on playback, the default recording device should be the SoundBlaster "What You Hear". In the Recording sound panel, RIGHT click in an empty area and then check to show Disconnected and Disabled devices. If the SoundBlaster was installed correctly What You Hear should now show up and you can enable it and make it the default recording device.