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Windows 7: Windows Audio service not running after malware problem

06 Jun 2015   #1
theone25

Windows 7
 
 
Windows Audio service not running after malware problem

I had a pretty severe malware problem a few days ago.. Windows would start up and there would be a bunch of errors about WerFault.exe and NOTHING would run, not a single piece of software. Turned everything off, even a bunch of windows services and removed the malware, but now I can't turn the audio back on. The services show a bunch of different errors.

When I try to turn the service on

'Windows Audio' on Error 1068 Dependency service or group failed to start

'Windows Audio Endpoint Builder' 1722 RPC Server is unavailable

Remote Procedure Call and Locator are both set to automatic and have started alright.
Plug n Play is set to automatic and has started fine.
Multimedia Class Scheduler has started find and set to auto.

Hope someone can help me set this right Thanks for taking the time to read.


My System SpecsSystem Spec
.
06 Jun 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome theone mat try running this - you will need to make a bootable disk though Download Kaspersky Rescue Disk 10

You might even try these if you haven't already - just to eliminate stuff
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

then these - I know you have cleared the malware but these take only a few minutes to so

http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)
My System SpecsSystem Spec
06 Jun 2015   #3
theone25

Windows 7
 
 

Tried the first two, SFC scan didn't find anything, checkdisk came up empty as well :/

Already tried the anti malware programs and removed all the infections. Everything else works fine, I can play games and movies but the sound is off :/
My System SpecsSystem Spec
.

06 Jun 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate now some system specs please System Info - See Your System Specs as we need to see what is in the machine. Now I am guessing this might be a driver problem but as I said until we know what you have in the machine - hard to tell you what to do.
My System SpecsSystem Spec
07 Jun 2015   #5
theone25

Windows 7
 
 

I tried running hte program but couldn't an error shows up, the details are:

Quote:
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
at SystemInfo.Utility.GetProcessorDataSummary()
at SystemInfo.Main.LoadSummary()
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
SystemInfo
Assembly Version: 1.0.0.3
Win32 Version: 1.0.0.3
CodeBase: file:///C:/Users/Zee/Downloads/Documents/SystemInfo/SystemInfo.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 10.0.0.0
Win32 Version: 12.0.51209.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Management
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Management/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.0.30319.34209 built by: FX452RTMGDR
CodeBase: file:///C:/Windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
I tried installing the latest version of .net Framework, and it installed successfully as well. But still get this error :|
My System SpecsSystem Spec
07 Jun 2015   #6
theone25

Windows 7
 
 

I just looked at the audio drivers.. on the device manager I can see AMD High Definition Audio Device and Realtek High Definition Audio, I uninstalled both and they automatically reinstalled after scanning for new hardware, but when I right click on the audio logo, and click on playback devices it tells me audio device is not running and weather I'd like to enable it. I say yes and a moment later I get a box saying 'No audio devices are installed' under playback and the same under recording tab..
My System SpecsSystem Spec
08 Jun 2015   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate can you send the specs of the machine please as it is hard to diagnose something one has no idea of what is inside the machine. See the link in post #4.

Sounds (no pun) like something amiss on the board or card if you have one installed.
My System SpecsSystem Spec
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