Realtek Audio shows Speakers not plugged in


  1. MycroftHolmes
    Posts : 24
    Windows 7 Professional 32-Bit
       New #1

    Realtek Audio shows Speakers not plugged in


    Pardon me if this question has been asked before, but I'm asking this on behalf of my friend. She has recently acquired a Desktop with Windows 7 Ultimate installed. The problem is, even though the speaker's 3.5mm jack is plugged in the rear panel, the Playback devices show that no speaker is plugged in. The front panel doesn't help either. She updated the Realtek driver, but that didn't help.

    Here are screenshots illustrating the problem. Sorry for the bad picture quality, but as her PC doesn't have a net connection, she had to take pictures of the desktop instead of PrntScr.
    Attached Thumbnails Attached Thumbnails Realtek Audio shows Speakers not plugged in-img-20150808-wa0017.jpg   Realtek Audio shows Speakers not plugged in-img-20150809-wa0000.jpg   Realtek Audio shows Speakers not plugged in-img-20150809-wa0001.jpg  
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  3. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #2

    With the digital set as default, the speakers would never work, even if a speaker was attached.
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  4. MycroftHolmes
    Posts : 24
    Windows 7 Professional 32-Bit
    Thread Starter
       New #3

    cannot set default


    fireberd said:
    With the digital set as default, the speakers would never work, even if a speaker was attached.
    The speakers cannot be set as the default device unless they are plugged in. The "Set as Default Device" option is greyed out.
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  6. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #4

    As this is a "recent acquisition" I assume it has never worked since acquiring the PC.

    You can try a refresh of the audio and see if that works, but I suspect there is a hardware problem and a separate sound card may be required.

    To refresh the sound, go to the Device Manager, Uninstall the Realtek sound but DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound.

    If the refresh does not work, I would suspect a hardware problem.
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  7. MycroftHolmes
    Posts : 24
    Windows 7 Professional 32-Bit
    Thread Starter
       New #5

    Tried that


    Already uninstalled the audio drivers and reinstalled them. My point is, what are the odds of both the rear panel and front panel dying?
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  8. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #6

    If the sound chip has a hardware problem both could be lost.
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  10. MycroftHolmes
    Posts : 24
    Windows 7 Professional 32-Bit
    Thread Starter
       New #7

    Is there any way to ascertain whether the sound chip is dead?
    Last edited by MycroftHolmes; 09 Aug 2015 at 12:44. Reason: Language
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  11. fireberd
    Posts : 8,135
    Windows 10 64 bit
       New #8

    Hard to tell, without actually being there.

    But, I suspect that was one of the reasons the previous owner sold it.
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