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Windows 7: Online audio links don't work

04 Sep 2015   #1
drnrd

California
 
 
Online audio links don't work

My computer's sound system works great, but when I click on an audio link online it stays quiet. I've tried several links and none will play. I've tried updating the driver and checking all the sound settings that I know about.

I have a Hewlett-Packard HPE-590t with Realtek High Definition Audio. Does anyone have any idea?


My System SpecsSystem Spec
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04 Sep 2015   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Can you post a screenshot of the basic Windows mixer while a browser is supposed to be playing a sound?

Online audio links don't work-mixer.png


My System SpecsSystem Spec
04 Sep 2015   #3
carwiz

Windows 7 Pro-x64
 
 

What browser are you using?

If using Internet Explorer:
Click on Tools > Internet Options > Advanced Tab

Scroll down to the Multimedia group and click the box for Play sounds in webpages. Click Apply then click OK.


Attached Images
Online audio links don't work-web-page-sounds.jpg 
My System SpecsSystem Spec
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05 Sep 2015   #4
drnrd

California
 
 

Thank you both for helping me. First, to add a few details...I can play iTunes, Youtube, and audio links in the application "Destinos" all fine. Also, I neglected to tell you upfront that I'm using Chrome, not IE.

Regardless, I found an Internet Options box like the one you showed me, carwiz. It had the option "Play sounds in web pages" already checked.

And UsernameIssues, I attached a screen shot of the Mixer while Chrome is supposed to be playing a sound. "reportaje..." is an example program in which I clicked on an audio link. While it's supposed to be playing, no bars show color, neither is there any motion.


Attached Images
Online audio links don't work-mixer.jpg 
My System SpecsSystem Spec
05 Sep 2015   #5
UsernameIssues

W7 Pro SP1 64bit
 
 

Thanks for the info.
So, no audio from Chrome.
Does sound work for you in IE?
My System SpecsSystem Spec
05 Sep 2015   #6
drnrd

California
 
 

No, I tried it just now and nothing. I checked the Play sound in web pages option and that was checked.
My System SpecsSystem Spec
05 Sep 2015   #7
UsernameIssues

W7 Pro SP1 64bit
 
 

While I doubt it will help, please try a complete reset of IE using these steps...
Internet Explorer - Reset
...including step 5.


You might also look for a reset button in the Realtek High Definition Audio interface. If you don't see that, maybe uninstall that software via Programs and Features, restart the computer and re-install Realtek High Definition Audio again.
My System SpecsSystem Spec
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 Online audio links don't work




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