No sound at all (see event log )


  1. Posts : 1,109
    windows 7 professional 64 bit
       #1

    No sound at all (see event log )


    Hello, I am back with a problem that was once before here, but now I have found more evidence of the problem in the events log .

    The sound works perfect with exterior speakers plugged in, the sound of the laptop alone is completely dead.
    Also the little sounds you get when starting up and opening things.

    This next info I found in :

    Event Log > Applications and Service Log > Microsoft > Windows > Audio > Operational :

    Log Name: Microsoft-Windows-Audio/Operational
    Source: Microsoft-Windows-Audio
    Date: 6/12/2015 9:12:24 AM
    Event ID: 4
    Task Category: None
    Level: Error
    Keywords:
    User: LOCAL SERVICE
    Computer: thelma-PC
    Description:
    The Windows Audio Device Graph Isolation process (audiodg.exe) has terminated unexpectedly.
    Process Exit Code : 0x0x80070005

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Audio" Guid="{AE4BD3BE-F36F-45B6-8D21-BDD6FB832853}" />
    <EventID>4</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-12T07:12:24.529029700Z" />
    <EventRecordID>14</EventRecordID>
    <Correlation />
    <Execution ProcessID="920" ThreadID="4072" />
    <Channel>Microsoft-Windows-Audio/Operational</Channel>
    <Computer>thelma-PC</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    <EventData>
    <Data Name="dwAudioDgTerminationCode">2147942405</Data>
    </EventData>
    </Event>Log Name: Microsoft-Windows-Audio/Operational
    Source: Microsoft-Windows-Audio
    Date: 6/12/2015 9:12:24 AM
    Event ID: 4
    Task Category: None
    Level: Error
    Keywords:
    User: LOCAL SERVICE
    Computer: thelma-PC
    Description:
    The Windows Audio Device Graph Isolation process (audiodg.exe) has terminated unexpectedly.
    Process Exit Code : 0x0x80070005

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Audio" Guid="{AE4BD3BE-F36F-45B6-8D21-BDD6FB832853}" />
    <EventID>4</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2015-06-12T07:12:24.529029700Z" />
    <EventRecordID>14</EventRecordID>
    <Correlation />
    <Execution ProcessID="920" ThreadID="4072" />
    <Channel>Microsoft-Windows-Audio/Operational</Channel>
    <Computer>thelma-PC</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    <EventData>
    <Data Name="dwAudioDgTerminationCode">2147942405</Data>
    </EventData>
    </Event>

    Perhaps this makes sense to one of you experts ? :)

    If you have a bit of time, can you please look at this problem for me,
    Thanks in advance,
      My Computer


  2. Posts : 1,109
    windows 7 professional 64 bit
    Thread Starter
       #2

    no sound at all


    I think ( hope) I succeeded in making this new SFCFix file today;

    Hope I followed Noel' s indications the right way,

    SFCFix version 2.4.5.0 by niemiro.
    Start time: 2015-09-28 11:42:38.422
    Microsoft Windows 7 Service Pack 1 - amd64
    Using .zip script file at C:\Users\thelma.THELMA-PC\Downloads\SFCFix.zip [0]




    PowerCopy::
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    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17843_none_46d0b45fc34b5a63\ieframe.dll
    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17843_none_a7fefce473a59a88\ie4uinit.exe
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    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18741_none_d4a245f7fb5a65d8\audiosrv.dll
    Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..atibility-assistant_31bf3856ad364e35_6.1.7601.18741_none_91c907e539e1a828\pcasvc.dll

    Successfully created directory tree \\?\C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.18869_none_14737cd1b318db6a.
    Successfully created directory tree \\?\C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.18804_none_e76d9fca65105f0b.
    Successfully created directory tree \\?\C:\Windows\winsxs\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18869_none_21ad179eb853aa90.

    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\SFCFix.exe to C:\Windows\winsxs\SFCFix.exe.
    WARNING: File C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17843_none_51255eb1f7ac1c5e\ieframe.dll was not backed up as that would replace the current backup.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17843_none_51255eb1f7ac1c5e\ieframe.dll to C:\Windows\winsxs\wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17843_none_51255eb1f7ac1c5e\ieframe.dll.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.18869_none_14737cd1b318db6a\winsrv.dll to C:\Windows\winsxs\amd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.18869_none_14737cd1b318db6a\winsrv.dll.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.18804_none_e76d9fca65105f0b\wuaueng.dll to C:\Windows\winsxs\amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.6.7601.18804_none_e76d9fca65105f0b\wuaueng.dll.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18869_none_21ad179eb853aa90\credssp.dll to C:\Windows\winsxs\amd64_microsoft-windows-security-credssp_31bf3856ad364e35_6.1.7601.18869_none_21ad179eb853aa90\credssp.dll.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-peauth_31bf3856ad364e35_6.1.7601.18741_none_6621c835a060c335\PEAuth.sys was not backed up as that would replace the current backup.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-peauth_31bf3856ad364e35_6.1.7601.18741_none_6621c835a060c335\PEAuth.sys to C:\Windows\winsxs\amd64_microsoft-windows-peauth_31bf3856ad364e35_6.1.7601.18741_none_6621c835a060c335\PEAuth.sys.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17843_none_46d0b45fc34b5a63\ieframe.dll was not backed up as that would replace the current backup.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17843_none_46d0b45fc34b5a63\ieframe.dll to C:\Windows\winsxs\amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.17843_none_46d0b45fc34b5a63\ieframe.dll.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17843_none_a7fefce473a59a88\ie4uinit.exe was not backed up as that would replace the current backup.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17843_none_a7fefce473a59a88\ie4uinit.exe to C:\Windows\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17843_none_a7fefce473a59a88\ie4uinit.exe.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17843_none_a544de9817f318f2\ieetwcollector.exe was not backed up as that would replace the current backup.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17843_none_a544de9817f318f2\ieetwcollector.exe to C:\Windows\winsxs\amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17843_none_a544de9817f318f2\ieetwcollector.exe.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-http_31bf3856ad364e35_6.1.7601.18772_none_0aa40ea02fad0040\http.sys was not backed up as that would replace the current backup.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-http_31bf3856ad364e35_6.1.7601.18772_none_0aa40ea02fad0040\http.sys to C:\Windows\winsxs\amd64_microsoft-windows-http_31bf3856ad364e35_6.1.7601.18772_none_0aa40ea02fad0040\http.sys.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.18834_none_62ba62cd27ff0855\FntCache.dll was not backed up as that would replace the current backup.
    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.18834_none_62ba62cd27ff0855\FntCache.dll to C:\Windows\winsxs\amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.18834_none_62ba62cd27ff0855\FntCache.dll.
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    Successfully copied file C:\Users\thelma.THELMA-PC\AppData\Local\niemiro\Archive\amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.18741_none_d4021b35b189f3e7\cryptsvc.dll to C:\Windows\winsxs\amd64_microsoft-windows-cryptsvc-dll_31bf3856ad364e35_6.1.7601.18741_none_d4021b35b189f3e7\cryptsvc.dll.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18741_none_d4a245f7fb5a65d8\audiosrv.dll was not backed up as that would replace the current backup.
    The file \\?\C:\Windows\winsxs\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18741_none_d4a245f7fb5a65d8\audiosrv.dll is in use and must be replaced over a reboot.
    WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-a..atibility-assistant_31bf3856ad364e35_6.1.7601.18741_none_91c907e539e1a828\pcasvc.dll was not backed up as that would replace the current backup.
    The file \\?\C:\Windows\winsxs\amd64_microsoft-windows-a..atibility-assistant_31bf3856ad364e35_6.1.7601.18741_none_91c907e539e1a828\pcasvc.dll is in use and must be replaced over a reboot.

    Successfully pended file for replace over reboot: \\?\C:\Windows\winsxs\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18741_none_d4a245f7fb5a65d8\audiosrv.dll
    Successfully pended file for replace over reboot: \\?\C:\Windows\winsxs\amd64_microsoft-windows-a..atibility-assistant_31bf3856ad364e35_6.1.7601.18741_none_91c907e539e1a828\pcasvc.dll

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    Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17843_none_a7fefce473a59a88\ie4uinit.exe
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    Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17843_none_a544de9817f318f2\ieetwcollector.exe
    Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-http_31bf3856ad364e35_6.1.7601.18772_none_0aa40ea02fad0040\http.sys
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    PowerCopy:: directive completed successfully.




    Reboot:: directive completed successfully.




    PostRebootCorruptionDetection::
    No hash verification failures detected.
    PostRebootCorruptionDetection:: directive completed successfully.




    PostRebootRestorePermissions::
    Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18741_none_d4a245f7fb5a65d8\audiosrv.dll
    Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-audio-audiocore_31bf3856ad364e35_6.1.7601.18741_none_d4a245f7fb5a65d8\audiosrv.dll
    Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..atibility-assistant_31bf3856ad364e35_6.1.7601.18741_none_91c907e539e1a828\pcasvc.dll
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    PostRebootRestorePermissions:: directive completed successfully.




    Successfully processed all directives.
    SFCFix version 2.4.5.0 by niemiro has completed.
    Currently storing 14 datablocks.
    Finish time: 2015-09-28 11:51:11.859
    ----------------------EOF-----------------------
      My Computer


  3. Posts : 8,135
    Windows 10 64 bit
       #3

    Your first statement about works OK with external speakers but not internal is the clue to the problem. The sound chip is working OK or you wouldn't get sound when you plug in external speakers. Thus I would suspect a problem either with the internal speaker connection to the motherboard or sound board or a problem with the headphone/speaker jack. On many systems there is a "normal through" contact in the jack and if that does not make connection when there is nothing plugged in there will not be any internal sound.
      My Computer


  4. Posts : 1,109
    windows 7 professional 64 bit
    Thread Starter
       #4

    no sound at all


    Thanks Fireberd,

    For coming off the beach ( ) for me and taking your time to look at my problem.

    So, does that mean than that it is a hardware problem ? If so I can live with that, for the rest the laptop is fine.

    If it is a software problem I like to sort it out this time, - with help - is possible ?

    Cheers,
      My Computer


  5. Posts : 8,135
    Windows 10 64 bit
       #5

    It looks like a hardware problem to me. The external speaker works which says the sound is working. Just the internal speakers are not working and one of two potential problems that I pointed out in my first post.
      My Computer


  6. Posts : 1,109
    windows 7 professional 64 bit
    Thread Starter
       #6

    no sound at all


    OK Fireberd,

    Than I can and will live with that and my external speakers.:)

    Thanks for your explication !
      My Computer


  7. Posts : 543
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #7

    Anak, here is the full description of the Audio Service. It likely is not device driver related issue and considering that you already know external speakers work I am hoping that by working together we might make Thelma happy soon.

    Manages audio for Windows-based programs. If this service is stopped, audio devices and effects will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start




    Thelma,please check to see what your services are showing compared to the view below. Let us know if you see the same.



    Attachment 375686
    Last edited by cyclops; 30 Nov 2015 at 09:54.
      My Computer


  8. Posts : 1,109
    windows 7 professional 64 bit
    Thread Starter
       #8

    Hello Cyclope,

    Yes, unfortunately have been there before, because I found it mentioned on the internet somewhere.

    WindowsAudio started Automatic Local service
    Windows Endpoint Builder started Automatic Local system

    An other dead end.
      My Computer


 

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