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Windows 7: No sounds form speakers. Audio jack works fine.

21 Feb 2016   #1
Rincewindwiz

32 bit Ultimate
 
 
No sounds form speakers. Audio jack works fine.

2nd hand HP G56 running windows 7. Audio has never worked.
No sounds from speakers. Sound from audio jack (but sometimes crackles).
Realtek audio. Latest drivers installed.
Master control is set to speakers; volume at max.
Speakers icon in task bar set to max and shows volume bars 'bouncing up and down'
Detects headphones being plugged into jack (so the speaker cut off off unilkely to be jammed)
Audio troubleshooter detects no problems

I'm beginning to think I'll have to take it apart unless anyone else has any ideas?

TFAI


My System SpecsSystem Spec
.
21 Feb 2016   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm not sure what you mean by Master Control.
Take a look in Playback Devices.
Right tick on the speaker in the lower right corner and select Playback Devices.
Right tick on speakers and select Default.


No sounds form speakers. Audio jack works fine.-play-back-device.jpg


My System SpecsSystem Spec
22 Feb 2016   #3
Rincewindwiz

32 bit Ultimate
 
 

I have an icon in the task bar that opens realtek HD audio manager. There I can open Volume mixer whiuch shows volume controls for all devices (speakers) and applicaitons (currently firefox, chrome and system sounds) All these volume controls are set to max

Raeltek HD Audio speakers are the default device
My System SpecsSystem Spec
.

22 Feb 2016   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Are you saying that your computer has a picture just like the one I posted?
My System SpecsSystem Spec
22 Feb 2016   #5
Rincewindwiz

32 bit Ultimate
 
 

Correct. but it only has one entry
Raeltek High Definition Audio
Default Device (And of course, the green tick)
My System SpecsSystem Spec
22 Feb 2016   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I'm not a sound expert but we do have another Jack that is. I wouldn't recommend taking anything apart until other members see your thread and drop by.

This has got me confused from your post #1

Quote:
No sounds from speakers. Sound from audio jack (but sometimes crackles).
I'm not understanding what you are plugging in to where.
My System SpecsSystem Spec
22 Feb 2016   #7
Rincewindwiz

32 bit Ultimate
 
 

Thanks for the interest and apologies for the confusion.

Headphones into audio jack (next to microphone jack)
Speakers (the ones that don't work) are the internal speakers.

I dont have any external speakers (though that may be the easiest answer)

KR
My System SpecsSystem Spec
22 Feb 2016   #8
fireberd

Windows 10 64 bit
 
 

From the initial description I would guess that there is a hardware problem of some sort. Could be the internal speakers have been disconnected, a defective headphone jack, or even a defective sound chip. Taking it apart, as you mention, is probably the next step.
My System SpecsSystem Spec
22 Feb 2016   #9
Rincewindwiz

32 bit Ultimate
 
 

Hopefully not a defective sound chip if the headphones work?
Still I suppose its just an on board amplifier
Thx. I'll go get a screwdriver :-(
My System SpecsSystem Spec
22 Feb 2016   #10
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

fireberd is the sound expert I was referring to.
I will sit back a watch.
Please keep us informed what you find if anything.
My System SpecsSystem Spec
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 No sounds form speakers. Audio jack works fine.




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