Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: No sound from headphones, only on Windows

28 Apr 2016   #1
gaazkam

Windows 7 Home Premium 64bit
 
 
No sound from headphones, only on Windows

Hello.

As in the title, the issue is that I most often have no sound from headphones on my laptop. I plug the headphones in, they are discovered by the system (I might even get pop up saying I plugged a device to the audio jack), but I hear no sound form them.

The fun part is that:
  • This isn't persistent. Sometimes Windows boots and I have sound from headphones till I shut the laptop down. Most often, however, Windows boots and I have no sound from headphones till I switch the laptop off.
  • The issue is limited only to headphones. Built-in loudspeakers work just all right all the time.
  • I also have Linux Mint installed on my laptop. No such issues are present in Mint, I always have sound from my headphones there.
  • This was not always happening. The laptop is pretty old, it came with Windows 7 HP 64bit preinstalled, and no such issues were happening. But then I installed Windows 10 Education from Dream Spark, and I bumped into the problem of having no sound from headphones. A few months ago, however, I did factory reset and again installed Windows 7 HP 64bit (thinking it was a Win10 specific issue), this system is installed on my laptop now, but to my astonishment the problem persists.
Any chances to somehow fix this?

The laptop is Asus X54C. It was in the warranty service a few times, always because of faulty HDD and/or RAM.

Edit: My device manager shows following sound devices:
  • Intel(R) Display Audio Driver Provider: Intel(R) Corporation Driver Version: 6.14.0.3086
  • Realtek High Definition Audio Driver Provider: Realtek Semiconductor Corp. Driver Version: 6.0.1.6454



My System SpecsSystem Spec
.
28 Apr 2016   #2
fireberd

Windows 10 64 bit
 
 

The two audio devices are correct. Intel is for HDMI audio, Realtek for the PC audio.

To determine if its a problem with Realtek, since the Linux driver works OK, Uninstall the Realtek sound in the Device Manager and also uninstall the Realtek driver. Restart the PC and when Windows starts it should detect the sound and install the generic "High Definition" Audio driver. Then try the headset and see if it works. If it does the problem is with the Realtek driver and my suggestion is to get the latest driver direct from www.realtek.com

If it does not work with the Generic Windows installed High Definition audio driver, the problem would appear to be some other program is interfering and causing the problem.
My System SpecsSystem Spec
29 Apr 2016   #3
gaazkam

Windows 7 Home Premium 64bit
 
 

Thank you for your answer.

I right-clicked on Realtek High Definition Audio in Device Manager and clicked Uninstall (I checked "Delete the driver Software"). Then I went to Programs and Features in Control Panel and I didn't see Realtek Drivers there (they had been there before).

I rebooted, Windows installed sound drivers, and... I had sound in my headphones! To make sure, I rebooted a few more times, and every time I did hear sound from headphones.

But then I worked a little bit with Mint. When I switched back to Windows... again, I had no sound. I rebooted, but still had no sound.
My System SpecsSystem Spec
.

30 Apr 2016   #4
fireberd

Windows 10 64 bit
 
 

Strange that Linux seems to be the cause. Works OK if you don't load Linux. Not sure what is causing that, unless the Linux sound driver is not releasing something.
My System SpecsSystem Spec
30 Apr 2016   #5
gaazkam

Windows 7 Home Premium 64bit
 
 

I am not sure if it is just Linux.

The thing is that while I’m not sure, I **think** I remember booting Windows twice in a row without booting Linux in the meantime, and while I had sound the first time, I was not that lucky the second time.

Guess I’ll try hunting for such situations.
My System SpecsSystem Spec
30 Apr 2016   #6
fireberd

Windows 10 64 bit
 
 

What happens if you first power off the PC, after using Linux and before you boot into Windows. Do you still get the problem?
My System SpecsSystem Spec
01 May 2016   #7
gaazkam

Windows 7 Home Premium 64bit
 
 

  • Reboot from Linux to Windows. Uninstall drivers again.
  • Reboot to Windows. Drivers automatically installed. No sound from headset.
  • Computer off. Then on to Windows. There is sound.
  • Off and on to WIndows again. There is sound.
  • Off and on to Windows again. There is sound.
  • Off and on to Linux.
  • Off and on to WIndows. There is sound.
  • Off and on to Linux.
  • Reboot to Windows. No sound.
  • Off and on to Windows. There is sound.
OK, I'm starting to believe you this is fault of Linux.
My System SpecsSystem Spec
02 May 2016   #8
hedgeley

Windows 7 Pro x64
 
 

Hi gaazkam,
Just trying to get this straight (in my head)
Could you try,
Off and on to Windows (Cold Boot) as per your list there should be sound
Then Restart/Reboot to Windows and post the result
Trying to find out whether it's reboot that causes the problem or linux
Thanks
Hedge
My System SpecsSystem Spec
02 May 2016   #9
cflusflwfl

Windows 7 64 bit Professional
 
 

I ran into this problem. I dual booted Windows and Linux. The only thing that worked for me was when going between Windows and Linux I did not do a restart. Instead I would shut down the laptop and then turn it back on when going between the two operating systems. For some reason, rebooting would not release power to all the devices, but shutting down and then turning back on did the trick.
My System SpecsSystem Spec
03 May 2016   #10
gaazkam

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by hedgeley View Post
Hi gaazkam,
Just trying to get this straight (in my head)
Could you try,
Off and on to Windows (Cold Boot) as per your list there should be sound
Then Restart/Reboot to Windows and post the result
Trying to find out whether it's reboot that causes the problem or linux
Thanks
Hedge
Sorry for the delay.

I did as you said and yes, there was sound.
My System SpecsSystem Spec
Reply

 No sound from headphones, only on Windows




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Why would on-board speakers sound scratchy but headphones sound OK?
Why would speakers sound scratchy, but headphones and external cabled speakers sound OK? I have a Dell Studio 15 (1555) running windows 7 Professional. 236GB used, 214GB free space Intel P8700 2.53 GHz Processor 64 bit OS 4GB memory The built-in speakers used to sound good but now they are...
Sound & Audio
No Sound/No Headphones Detected (Asus Xonar Essence STX) Windows 8.1
I got a new pc (desktop) yesterday, primarily for music production and listening. However, I can't get sound. I'm using headphones, and it won't even detect them when I plug them in. Help? Oh, and my sound card is the Asus Xonar Essence STX, but that's in the thread title :p
Sound & Audio
Can't hear sound through headphones, but it says sound is playing?
It was working and then I hit something in the realtek HD audio manager by accident and it stopped working, I can't figure out how to fix it.
Sound & Audio
No speakers or headphones are plugged in - Windows 7 Sound Problem
Hi All, First time poster and only limited self taught knowledge. Any help is greatly appreciated as have spent many hours over the past few days trying to get sound working on my PC. A life without gaming is getting me down! I have searched hundreds of forum posts but can't seem to resolve...
Sound & Audio
No sound from built in speakers, but sound from headphones
I have a Lenovo S10-3 Netbook, running on Win7 starter. It has been running fine unil a few days ago, when the built in speakers no longer play any sound. Works fine with earphones or exernal speakers, but not internal speakers. Drivers are all up to date, and audio/sound settings are all...
Sound & Audio
Sound Very Loud With Headphones On Windows 7 RC
I have volume set around 8% and for some reason it is way louder than on Vista. On Vista I usually have it around 22% when I use headphones. On Windows 7 RC it's extreme loud when I set it to 22%. Anyway to fix this? I tried everything in the sound properties.
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:14.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App