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Windows 7: Sennheiser PC 363D headset not working

01 Aug 2016   #1
EyJeenius

Windows 7 64-Bit
 
 
Sennheiser PC 363D headset not working

Microphone - The microphone stopped working recently, it was picking up sound but when I used any program no sound was emitted. So I re-installed the driver for it, then the microphone and the headphones stopped working.

Headphones - After I re-installed it's driver it stopped working

Also when the set is plugged into the computer the "Recording Devices" panel freezes

If anyone can help please post below.


My System SpecsSystem Spec
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02 Aug 2016   #2
fireberd

Windows 10 64 bit
 
 

Plug in the unit (USB) and then go to the Device Manager. It should be listed in the Sound section. Uninstall the unit, but do not uninstall the drivers. Disconnect it from the PC and restart Windows. After Windows has started, connect the unit and Windows should detect and install it. Then see if it works.
My System SpecsSystem Spec
02 Aug 2016   #3
EyJeenius

Windows 7 64-Bit
 
 

Nothing has changed.
My System SpecsSystem Spec
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02 Aug 2016   #4
fireberd

Windows 10 64 bit
 
 

Do you have another PC you can try the headset on? Make sure nothing has happened to the headphones or the USB interface unit.
My System SpecsSystem Spec
02 Aug 2016   #5
EyJeenius

Windows 7 64-Bit
 
 

It works on another computer.
My System SpecsSystem Spec
02 Aug 2016   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

When you plug your headphone into the troubled computer does it show up here.

Sennheiser PC 363D headset not working-play-back-device.png


My System SpecsSystem Spec
02 Aug 2016   #7
EyJeenius

Windows 7 64-Bit
 
 

Yes it does.
My System SpecsSystem Spec
02 Aug 2016   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Does it have a check mark on it? If not right tick on it and select set as default.

Does you head set work?
My System SpecsSystem Spec
02 Aug 2016   #9
EyJeenius

Windows 7 64-Bit
 
 

I can't set it to default.
My System SpecsSystem Spec
02 Aug 2016   #10
fireberd

Windows 10 64 bit
 
 

Post a screen shot of your Sound Panel/Playback section.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
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 Sennheiser PC 363D headset not working




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