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Windows 7: Playback devices: Earphone alternative has disappeared

15 Sep 2016   #1
Marcaroj

Windows 7 Professional 32 bit
 
 
Playback devices: Earphone alternative has disappeared

Earphone alternative has disappeared completely from Playback devices. It doesn't show at all, neither when I tick inactivated devices nor when I tick disconnected devices.
Help needed urgently Tx


My System SpecsSystem Spec
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15 Sep 2016   #2
fireberd

Windows 10 64 bit
 
 

Is this a USB connected headphone or is it connected with a 3.5mm plug?
My System SpecsSystem Spec
15 Sep 2016   #3
Marcaroj

Windows 7 Professional 32 bit
 
 

It is a headphone connected with a 3.5 mm plug
My System SpecsSystem Spec
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15 Sep 2016   #4
fireberd

Windows 10 64 bit
 
 

Are the internal laptop's speakers muted when you plug in the headset?

Also, what is the model number of the Dell?
My System SpecsSystem Spec
15 Sep 2016   #5
Marcaroj

Windows 7 Professional 32 bit
 
 

This is the complete list and status of playback options (I have translated from Swedish so the terminology might be incorrect)
1. Digital Sound HDMI
Not connected
2. Loudspeaker
High Definition Audio Device
Inactivated
3. Loudspeaker
High Definition Audio Device (HDAD)
Inactivated
Comment: Isn't this strange? 3 is exactly as 2)
4. Digital Sound (S/PDIF)
High Definition Audio Device
Inactivated
5. Loudspeaker
USB Audio Device
Standard unit
Activated

I have a Dell Latitude E5400
My System SpecsSystem Spec
15 Sep 2016   #6
fireberd

Windows 10 64 bit
 
 

The USB Loudspeaker does not use the PC's sound. It converts the digital audio data internally in the speaker system.

The High Definition Audio inactivated is one reason the headset will not work.

According to the Dell downloads, this has IDT sound. Suggest you install this and see if it helps. The "High Definition Audio Device" suggests that the generic, basic function, Windows installed sound driver. The IDT driver may fix the headset problem.
Here is the link to the Dell downloads. This driver is listed for Vista 32 bit , but the driver is Win 7 32 bit and 64 bit compatible.
Product Support | Dell US
My System SpecsSystem Spec
15 Sep 2016   #7
Marcaroj

Windows 7 Professional 32 bit
 
 

Thanks. I will try this tomorrow morning. It's past midnight now. Goodbye for now.
My System SpecsSystem Spec
15 Sep 2016   #8
fireberd

Windows 10 64 bit
 
 

OK. I'll check this thread in the morning.
My System SpecsSystem Spec
16 Sep 2016   #9
Marcaroj

Windows 7 Professional 32 bit
 
 

By activating the connected loudspeaker symbol I managed to get sound into my headphones. Can't understand why I did test that to start with but I guess I was focusing on the fact that the headphone symbol had disappeared.
My System SpecsSystem Spec
16 Sep 2016   #10
fireberd

Windows 10 64 bit
 
 

Although you have the headset working, I would still install the correct sound driver that I linked at Dell. It will give you more features. The Dell driver should also have "Stereo Mix" and you can set that as default Recording Device. If you ever want to record streaming audio from the Internet such as YouTube or some other source you must have Stereo Mix to be able to record.
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 Playback devices: Earphone alternative has disappeared




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