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Windows 7: No sound when playing DVD

21 Dec 2009   #1

Windows 7 starter
No sound when playing DVD

Hi all

i'm having problems with my new webbook. the sound is working in general, wma files play and I can hear sound when streaming etc but when I try and play a dvd I get no sound. i thought it was the external dvd player so I reinstalled the driver with the windows 7 driver, installed the latest driver for the DVD software for Win 7 no luck, then someone suggested DivX so I installed that still no luck. on the DivX website it suggests that you install this software to see if you have the correct codec, did that and it says i have the correct codec installed to play the specific file, (see here DivX Support)
so while looking here i read about issues with realtek drivers so I installed the latest driver for win 7 I thinkn its R2.37 and still no luck.

Is there some setting in the Sound Manager that i need to adjust.

any healp at all is appreciated as I cant take much more of this thing!!


My System SpecsSystem Spec

22 Dec 2009   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hi JPF, Welcome to SF,

You can try something that might work

Go To Control Panel > Hardware and Sound > Sound > Right click on Speakers > Properties > Advanced > Uncheck : "Allow applications to take exclusive control of this device".


You could download and install VLC Media Player try to play in that one

Hope that helps
My System SpecsSystem Spec
22 Dec 2009   #3

Windows 7 Ult, Windows 8.1 Pro,

This setting seems to have an effect on DVD's when they aren't playing sound. Switching to DVD quality 48000 seems to help sometimes.

Attached Thumbnails
My System SpecsSystem Spec

22 Dec 2009   #4
Microsoft MVP

Win 7 Ultimate x64

Just in case anyone missed it JPF has Windows 7 Starter as his OS and it comes with one very large limitation regarding what he is trying to do,

Let?s talk about Windows 7 Starter - Windows 7 Team Blog - The Windows Blog

It is important to note that Windows 7 Starter still includes only a subset of the features offered in the higher editions of Windows 7 such as Windows 7 Home Premium, Windows 7 Professional and above. Windows 7 Starter does not include:
  • Aero Glass, meaning you can only use the “Windows Basic” or other opaque themes. It also means you do not get Taskbar Previews or Aero Peek.
  • Personalization features for changing desktop backgrounds, window colors, or sound schemes.
  • The ability to switch between users without having to log off.
  • Multi-monitor support.
  • DVD playback.
  • Windows Media Center for watching recorded TV or other media.
  • Remote Media Streaming for streaming your music, videos, and recorded TV from your home computer.
  • Domain support for business customers.
  • XP Mode for those that want the ability to run older Windows XP programs on Windows 7.
That said the VLC that Capt. Jack linked to should work. If not will have to look into some other DVD playing capable software.
My System SpecsSystem Spec
05 Jan 2010   #5

Windows 7 starter

thanks for the advice guys. only getting to check back now, I'll try and download the VLC software and if that doesn't work maybe try and install windows XP which is what was advertised with the web book initially but when I got home discovered win 7 was installed!!
My System SpecsSystem Spec

 No sound when playing DVD

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