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Windows 7: USB Audio problems Jabra 9350

03 Jan 2010   #1

windows 7
USB Audio problems Jabra 9350

Hi Guys,

I have installed Windows 7, and my Jabra 9350 which is a USB AUDIO headset not working. Windows 7 is not recognizing it at all,
I searched the internet alot and tried to replace the "Windows XP" usbaudio.sys with the one on my new computer but still it is not working. Is there any hotfix or generic driver that can solve the AUDIO USB issue.

I would really appriciate your help in this matter.

My System SpecsSystem Spec

05 Jan 2010   #2

WIN 7 / Vista
I have same problem

try downloading Jabra PC Suite from the Jabra website. I still had a problem with the firmware updater - i'd love it if someone else can suggest a COMPLETE solution to this very irritationg problem
My System SpecsSystem Spec
10 Feb 2010   #3

Windows 7 Ultimatte

Hi preposters and others,

did you solve your problems with GN 9350 under Win 7?

I did not. It has not been recognized and the device manager reports 'unknown device' Additionally a firmware update is impossible, because it is not in the list of 'Jabra Device Service'.

Any other suggestions than toss it away?

My System SpecsSystem Spec

29 Mar 2010   #4

Windows 7 Enterprise 32 bit

My device is installed and works fine for making calls via OCS

I have a separate issue. I need to be able to use the headset for calls as well as hear all system sounds and listen to audio from a number of other sources (WMP, web browser, itunes, etc.). The only way I could find to this, I disabled my other speakers (from the control panel) so that the only speaker enabled was the one on the headset. This worked okay – but I quickly ran into two issues. In windows media player, I would begin a song but when I would open up another window, to begin working, It would stop playing. So, I’d bring WMP to the front and begin to play the song again…I could do this several times until I ran into my second issue: the song wouldn’t play again, and I think all sound quit working. To remedy this, I would disable the headset earphone and then re-enable it and it would work again – although as soon as I would bring a window other than WMP to the front, the music would stop playing.

Clearly this isn’t functional. I need to be able to hear all system sounds whether I'm on a call or not, and When I'm not on a call, I need to be able to listen to audio from other sources (WMP, web browser, itunes, etc.)

Please help!
My System SpecsSystem Spec
02 Apr 2010   #5

Windows XP

USB hub plugs into one USB port on the computer and provides four or more shared ports for peripherals. Monitors and keyboards may also have built in hubs, which offer convenient sockets on top of the desk for connecting devices.wilson amplifiers | wilson signal booster
My System SpecsSystem Spec

 USB Audio problems Jabra 9350

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