One thing that might help is to install the drivers
for your sound card (if any are available), instead of running off of whatever default driver
that Windows installed for it. From your screen shot the sound card is usually only listed like that when running off the default Windows driver.
If you're unsure as to what to look for; the make and model of the motherboard if using onboard sound, or the make and model of the sound card would help and we can point you in the right direction.