Hello there need help with Windows 7 sound

vtec · 13 Jan 2010

I'm using a Compaq Presario V5000 laptop and I'm having troubles with the sound, it shows a muted sound where the volume control is, it tries to install a driver on it's on and it says it fails everytime (Realek High Definition Audio Device Driver, latest version also.), I do have a current wireless internet connection. Here's some info about the laptop:

System model: Presario V5000 (EZ429UA#ABA)
BIOS: Ver 1.00PARTTBL
Processor: Intel(R) Celeron(R) M CPU 410 @ 1.46 GHz
Memory: 502MB RAM
Video: Intel Graphics Card (not sure which exactly but it's an onboard)
Sound: **MY SOUND CARD DOES NOT COME UP UNDER DIRECTX DIAGNOSTIC TOOL**

I was hoping someone knew what the problem was and had a solution or any ideas are appreciated thankyou,

Vtec.

Dom · 13 Jan 2010

Type in start menu search 'Device Manager' and press enter.
Expand the section: 'Sound,video and game controllers'.
Double click on the device listed there.
Go to the drivers tab, and at the bottom click uninstall.
Once it has, press on 'Update driver' to get the latest official driver that is compatible with your systen (choose 'Search automatically for updated driver software')
That should be the cleanest working driver installed.

Are there buttons on the keyboard anywhere that control the volume?

vtec · 13 Jan 2010

Lil' Domii said:

Type in start menu search 'Device Manager' and press enter.
Expand the section: 'Sound,video and game controllers'.
Double click on the device listed there.
Go to the drivers tab, and at the bottom click uninstall.
Once it has, press on 'Update driver' to get the latest official driver that is compatible with your systen (choose 'Search automatically for updated driver software')
That should be the cleanest working driver installed.

Are there buttons on the keyboard anywhere that control the volume?

Yes I have a mute button on my keyboard and it's showing it's on mute, but when I try to unmute it brings up the driver install just like when I press on the volume icon on the task bar, I'm trying what you reccomended now.

Dom · 13 Jan 2010

vtec said:

Lil' Domii said:

Type in start menu search 'Device Manager' and press enter.
Expand the section: 'Sound,video and game controllers'.
Double click on the device listed there.
Go to the drivers tab, and at the bottom click uninstall.
Once it has, press on 'Update driver' to get the latest official driver that is compatible with your systen (choose 'Search automatically for updated driver software')
That should be the cleanest working driver installed.

Are there buttons on the keyboard anywhere that control the volume?

Yes I have a mute button on my keyboard and it's showing it's on mute, but when I try to unmute it brings up the driver install just like when I press on the volume icon on the task bar, I'm trying what you reccomended now.

Okay, tell us how it turns out :)

theog · 13 Jan 2010

You may find update drivers here:

Compaq Presario V5000 Notebook PC series- Download drivers and software - specify product name - HP Business Support Center

vtec · 13 Jan 2010

I did what you said and the problem still persists, this is what the status is:
This device cannot start. (Code 10)

Dom · 13 Jan 2010

vtec said:

I did what you said and the problem still persists, this is what the status is:
This device cannot start. (Code 10)

Have you clicked on update driver?

vtec · 13 Jan 2010

Lil' Domii said:

vtec said:

I did what you said and the problem still persists, this is what the status is:
This device cannot start. (Code 10)

Have you clicked on update driver?

Yeah it says the best driver software is already installed on my computer yet I have "No output audio device is installed" when I hover over the volume.

Dom · 13 Jan 2010

theog said:

You may find update drivers here:

Compaq Presario V5000 Notebook PC series- Download drivers and software - specify product name - HP Business Support Center

Try these drivers (Credit to theog

) instead of using Windows Update, which isn't working in your case.

If there is no drivers that will work, there is probably a compatibility issue with Windows 7 and the drivers/hardware.

vtec · 13 Jan 2010

Lil' Domii said:

theog said:

You may find update drivers here:

Compaq Presario V5000 Notebook PC series- Download drivers and software - specify product name - HP Business Support Center

Try these drivers (Credit to theog

) instead of using Windows Update, which isn't working in your case.

If there is no drivers that will work, there is probably a compatibility issue with Windows 7 and the drivers/hardware.

They don't support windows 7 haha

Also when I installed Windows XP Pro as a solution, the OS installed fine but I didn't even see my sound volume control on the taskbar it was just empty and nothing really worked, not even my Wireless, any ideas why that is? and will that link that was provided by Theog fix that?