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Windows 7: driver installed, no sound

16 Jan 2010   #1
prothumia

Windows 7 Ultimate, 64 bit
 
 
driver installed, no sound

I downloaded Windows 7 and a sound driver from Realtek. It is listed under the installed programs, but the computer won't use it.
I have rebooted and tried to use other downloads to no avail. I have Windows 7 Ultimate which I assume is 64 bit.
Perhaps I have the wrong driver, but I don't like paying driver detective to help me. Driver detective did say that there was no driver too.
Any help out there for me?
My laptop is no spring chicken...but I hope that is not a problem!

Here are my hardware ids:
PCI\VEN_1002&DEV_4370&SUBSYS_300107B&REV_02
PCI\VEN_1002&DEV_4370&SUBSYS_300107B
PCI\VEN_1002&DEV_4370&CC_040100
PCI\VEN_1002&DEV_4370&CC_0401


My System SpecsSystem Spec
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16 Jan 2010   #2
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Please fill out your system specs this will also tell you if you have 32 or 64 http://www.sevenforums.com/general-d...tml#post256049
My System SpecsSystem Spec
16 Jan 2010   #3
TambourineMan

Windows 7 Ultimate x64 (and XP Pro SP2)
 
 

I now have the same problem. I finally gave up on my Audigy 2ZS Platinum and pulled it. No more Creative for me. My onboard RealTek was working before I removed it and all the software and drivers; now it's not. I have reinstalled the RealTek drivers, but no joy. Hopefully we both can get some help.
My System SpecsSystem Spec
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16 Jan 2010   #4
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Quote   Quote: Originally Posted by TambourineMan View Post
I now have the same problem. I finally gave up on my Audigy 2ZS Platinum and pulled it. No more Creative for me. My onboard RealTek was working before I removed it and all the software and drivers; now it's not. I have reinstalled the RealTek drivers, but no joy. Hopefully we both can get some help.
Try this hope it helps with the AUdigy 2 card: Creative Sound Cards.
My System SpecsSystem Spec
16 Jan 2010   #5
prothumia

Windows 7 Ultimate, 64 bit
 
 

That's all I know. I had used Realtek's HD audio driver in previous installations of Windows, but it's not working this time. Any help?
Here is a snip of my device driver


Attached Thumbnails
-capture.png  
My System SpecsSystem Spec
16 Jan 2010   #6
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

What is the laptop model name?
My System SpecsSystem Spec
17 Jan 2010   #7
prothumia

Windows 7 Ultimate, 64 bit
 
 

Gateway MX6455; it's a laptop
I have a Conexant 6.14.10.0575 audio card
It is possible that my computer or card are too old for Windows 7?
My System SpecsSystem Spec
17 Jan 2010   #8
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 

Quote   Quote: Originally Posted by prothumia View Post
Gateway MX6455; it's a laptop
I have a Conexant 6.14.10.0575 audio card
It is possible that my computer or card are too old for Windows 7?
You need to contact your system manufacture,

PC Audio Support - Windows® 7 Conexant develops audio solutions that are used in a wide range of products including personal computers. We provide customized audio drivers to our customers, which include major computer manufacturers globally. At the request of these manufacturers, Conexant does not provide end-user support or drivers for PC audio products. If you have an issue with the audio configuration in Windows 7, please contact the manufacturer of your computer.
Conexant: Support

Or you can try Vista drivers but I don't think they will work, Gateway Support Drivers & Downloads
My System SpecsSystem Spec
17 Jan 2010   #9
prothumia

Windows 7 Ultimate, 64 bit
 
 

Yep. I'm at a dead end. Thanks for trying.
My System SpecsSystem Spec
17 Jan 2010   #10
TambourineMan

Windows 7 Ultimate x64 (and XP Pro SP2)
 
 

Crispy,

Thanks for the link. I had already installed Daniel_K's support pack for my Audigy and it worked for awhile, but I am tired of messing with it.

Anyway, as you may know Danial has given up on updating/fixing what Creative will not, so the 3.6 pack is his last. I read (but don't know if it's true) that Creative was giving him a hard time because if he makes their old stuff work, then they can sell as many new ones.

Anyway, I got my RealTek working again, but it keeps stopping. There was some leftover Creative stuff which I removed, I did a Win 7 repair install, I uninstalled the RealTek in device manager and also the software/driver and reinstalled. I had removed the speakers, and had manage audio devices show disabled and disconnected devices. I am not show which of these got it working again - I guess all of them together got it working for awhile. This is very frustrating.

My speakers show as not connected. I connected both a a coax and an SPDIF cable. I do not get any sound out of the front panel headphone jack, but when I plug them into the rear, the auto-sensing RealTek program detects the insertion and asks what was connected. This seems to get things working again as I can hear through the headphones and when I unplug them, I then get sound through my Logitech speaker system.
My System SpecsSystem Spec
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 driver installed, no sound




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