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Windows 7: Audio Driver Problem

24 Jan 2010   #1
merelda

Laptop: BENQ Joybook S53
 
 
Audio Driver Problem

Hi all,

I have a BENQ Joybook S53, and after I installed W7 last night, the audio stopped working. It says that I have "no audio devices installed"...

It also happened to me last time when I rebooted my XP, but after I downloaded the audio driver everything went well. However, this time, even after I downloaded and installed the audio driver, it still says the same thing!!

I even went back to XP and copied all the files regarding to "drivers" and pasted into WINDOWS (under C drive) and some others under System32... But it still isnt working for me...


I think my audio device is "Conexant AMC 2 Channel Audio" when I checked in XP..

Thank you for your help.


My System SpecsSystem Spec
.
24 Jan 2010   #2
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Please follow this tutorial Driver selection for your Hardware devices.
If you have any further problems, or can't find a driver, please post back the information found under hardware id's here for all devices with a yellow triangle next to them. Either myself or another member will then see what we can find for you.
My System SpecsSystem Spec
24 Jan 2010   #3
merelda

Laptop: BENQ Joybook S53
 
 

Hi, thanks for the link,

I followed the tutorial just now, I found the string in the .inf file I extracted from the file I downloaded, but when I tried to run the .exe file it gives me the follwing:

"Error: Cannot locate the delete file list in the Registry. Driver files could not be deleted."

then

"To complete the uninstallation, you need to reboot your computer. If you install a new audio driver before rebooting, you may have problems with your MIDI audio"


But I the thing is, I thought I have no audio device, then why woiuld it say that I am uninstalling rather than installing the driver?

This is the file I downloaded:
Driver information of device - Conexant AC-Link 2 Channel Audio


Thanks for your help.
My System SpecsSystem Spec
.

24 Jan 2010   #4
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

In device manager, under sound, audio and game devices, can you right click your sound card and uninstall it? This should get it back to a clean slate so we can try to re-install the audio drivers. The drivers that you downloaded are for 2000/XP, after uninstallation, post back the information under hardware id's for your device and I'll search for an updated driver for you.
My System SpecsSystem Spec
24 Jan 2010   #5
merelda

Laptop: BENQ Joybook S53
 
 

Here are the Hardware Id's,

PCI\VEN_8086&DEV_266E&SUBSYS_058B17FF&REV_04
PCI\VEN_8086&DEV_266E&SUBSYS_058B17FF
PCI\VEN_8086&DEV_266E&CC_040100
PCI\VEN_8086&DEV_266E&CC_0401


Thanks so much!
My System SpecsSystem Spec
24 Jan 2010   #6
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Download this zip file: http://www.viaarena.com/Driver/vinyl_v700b.zip
extract it, and make note of where you've extracted to.
Click start orb - type device manager - right click your device - update driver - browse - locate the extracted folder, and allow it to search subfolders.
Post back and let us know how it goes.
My System SpecsSystem Spec
24 Jan 2010   #7
merelda

Laptop: BENQ Joybook S53
 
 

Hi,

After installing the file, the volume bar on the right hand conrner is moving, but there still isn't any sound.. But the good sign is, if I move the volume, there is a sign of interference... like a buzzing sound..

But if I go to control panel > sound > manage audio devices
the bar next to Speaker moves, yet when I go to properties > advanced and test it,
there is no sign of sound either..

Thanks for the help!!
My System SpecsSystem Spec
24 Jan 2010   #8
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Can you try plugging a set of headphones into the audio jack, to see if it's could perhaps be a speaker issue?
You're welcome, hopefully we can get to the bottom of this for you
My System SpecsSystem Spec
24 Jan 2010   #9
merelda

Laptop: BENQ Joybook S53
 
 

I tried to plug in a set of headphones, and all I could hear was louder interference sound.. I don't think it's because of the speaker, because when I logged into XP on the same computer, the audio works just fine..

Thanks again, I also hope I can figure this out here!
My System SpecsSystem Spec
24 Jan 2010   #10
Orpheous

XP Pro/Vista Ultimate (64)/Windows 7 Ultimate Signature Edition(64)
 
 

Can you go to control panel - sound - speakers - properties - enhancements tab - restore defaults?
My System SpecsSystem Spec
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