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Gateway ec18 no sound in windows 7 or windows vista
Hi, I have a Gateway EC18 series notebook. i currently cannot get sound to come from my internal speakers, though headphones work fine. I have done a factory restore several times, reinstalled windows (both vista and 7) several times, updated all the drivers, checked to make sure nothing is muted, and I still have no sound. Any ideas? By the way, the sound card is a Realtek HD Audio. Thanks for the help.
specs of computer are as follows:
Specifications
Part Number: EC18Gateway EC18 Notebook Series
Following are the specifications for the Gateway® EC18 notebook series.
Specifications are subject to change without notice or obligation.
Feature Specification Operating System1 Genuine Windows Vista® Home Premium (Service Pack 1) Processor1 Intel® Core™2 Solo processor SU3500 (3 MB L2 cache, 1.40 GHz, 800 MHz FSB, 5.50 W), supporting Intel® 64 architecture Chipset Mobile Intel® GS45 Express Chipset Memory1, 3, 4 Dual-channel DDR2 SDRAM support
Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules (for 32-bit OS) Video Subsystem Mobile Intel® GS45 Express Chipset with integrated 3D graphics, featuring Intel® Graphics Media Accelerator 4500MHD (Intel® GMA 4500MHD) with up to 1759 MB of Intel® Dynamic Video Memory Technology 5.0 (64 MB of dedicated video memory, up to 1695 MB of shared system memory), supporting Microsoft® DirectX® 10
Dual independent display support
16.7 million colors
External resolution/refresh rate:
- 2048 x 1536: 75/60 Hz
- 1920 x 1440: 85/75/60 Hz
- 1920 x 1200: 75/60 Hz
- 1920 x 1080: 100/85/75/60 Hz
- 1680 x 945: 100/85/75/60 Hz
- 1600 x 1200: 120/100/85/75/60 Hz
- 1600 x 900: 120/100/85/75/60 Hz
- 1400 x 1050: 85/75/60 Hz
- 1366 x 768: 85/75/60 Hz
- 1280 x 1024: 120/100/85/75/60 Hz
- 1280 x 960: 85/75/60 Hz
- 1280 x 768: 85/75/60 Hz
- 1280 x 720: 100/85/75/60 Hz
- 1024 x 768: 120/100/85/75/60 Hz
- 800 x 600: 120/100/85/72/60 Hz
MPEG-2/DVD decoding
WMV9 (VC-1) and H.264 (AVC) decoding
HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth Digital Content Protection) support LCD Properties 11.6" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Gateway Ultrabright™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing
16:9 aspect ratio Hard Drive1, 7 250 GB, 320 GB, or larger hard disk drive Media Card Reader Media card reader supporting:
- Secure Digital™ (SD) Card
- MultiMediaCard (MMC)
- Reduced-Size Multimedia Card (RS-MMC)
- Memory Stick® (MS)
- Memory Stick PRO™ (MS PRO)
- xD-Picture Card™ (xD)
Optical Drive No optical drive Audio Optimized 2nd Generation Dolby Sound Room®5 audio enhancement, featuring:
- Dolby® Headphone
- Dolby® Natural Bass
- Dolby® Sound Space Expander
Two built-in stereo speakers
High-definition audio support
S/PDIF (Sony/Philips Digital Interface)10 support for digital speakers
Built-in microphone
MS-Sound compatible Peripheral Subsystem Integrated high-def webcam
5-in-1 card reader , supporting MMC, SD, xD, MS, and MS PRO cards
Built-in microphone
Three USB 2.0 ports
HDMI™ port with HDCP support
External display (VGA) port
Headphone/speaker/line-out jack with S/PDIF support
Microphone-in jack
Ethernet (RJ-45) port
DC-in jack for AC adapter Communication WLAN1, 2: Intel® WiFi Link 5100/5300 (dual-band quad-mode 802.11a/b/g/Draft-N) Wi-Fi CERTIFIED® network connection, featuring MIMO technology
WPAN1: Bluetooth® 2.1+EDR (Enhanced Data Rate)
LAN: Gigabit Ethernet, Wake-on-LAN ready
WWAN1, 2, 8: UMTS/HSPA at 850/900/2100 MHz and quad-band GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing at 2100 MHz (for 3G models). Optional support for receiver diversity and equalizing on 2100 MHz Keys and Controls1 84-/85-/88-key keyboard
Multi-gesture touchpad pointing device, supporting:
- Circular-motion scrolling
- Pinch-action zoom
- Page flip
10 function keys, four cursor keys, Windows® key, international language support
Power button with LED
Easy-access switches with LED1: Bluetooth®, WLAN/WWAN Power 62.16 W 5600 mAh 6-cell Li-ion battery pack with 8-hour battery life8
Gateway PowerSave 3-pin 30 W AC adapter
ENERGY STAR® 5.0 Dimensions
(W × D × H) 11.22 × 8.03 × 0.87/1.18 inches (285 × 204 × 22.1/30.0 mm)
2.97 lbs. (1.35 kg) with 6-cell battery Software10 Gateway Identity Card
Gateway Recovery Management
Gateway wallpaper
Gateway screensaver
Microsoft® Works 9 with Office Home and Student 2007 Trial
Microsoft® Windows Live™ Essentials Wave 3
Norton Internet Security™ 2009 (60-day trial)11
Google Desktop™
Google Toolbar™
Google™ Setup1
Adobe® Reader®
Adobe® Flash® Player 10
CyberLink® PowerDVD™
CyberLink® Power2Go™ 6.0
WildTangent® Other Color Options:
- NightSky Black
- Cherry Red
Optional items:
- Protective bag
- 6-cell Li-ion battery pack
- 3-pin 30 W AC adapter
- Mouse