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Windows 7: Issue with media (mp3, dvd sound, playing)

12 Mar 2010   #1

Windows 7
 
 
Issue with media (mp3, dvd sound, playing)

Hi!

I have an HP laptop that I purchased over a month ago and the other day it was playing music files just fine, however now it isn't. The sound devices are working properly and I updated the drivers and still no go. I can hear music online as well as little sounds from the mouse and etc. Yet whenever I try to play my music from my computer's hard drive it a FAIL. I can't play it in Windows Media Player, itunes, media center or anything. If anyone can offer some assistance please do!

Thanks in advance

- Kristy

My System SpecsSystem Spec
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13 Mar 2010   #2

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

As this recently happened, use the System Restore function and restore the PC back to a date when it did work. System Restore can be accessed from Start/Programs/Accessories/System Tools. System Restore will not affect (remove) any user data or e-mails.
My System SpecsSystem Spec
13 Mar 2010   #3

Windows 7
 
 

thank you so much Fireberd!! it worked!!
My System SpecsSystem Spec
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13 Mar 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ks23 View Post
Hi!

I have an HP laptop that I purchased over a month ago and the other day it was playing music files just fine, however now it isn't. The sound devices are working properly and I updated the drivers and still no go. I can hear music online as well as little sounds from the mouse and etc. Yet whenever I try to play my music from my computer's hard drive it a FAIL. I can't play it in Windows Media Player, itunes, media center or anything. If anyone can offer some assistance please do!

Thanks in advance

- Kristy
Try re-installing the audio driver.

Let us know if you need help with it


Ken
My System SpecsSystem Spec
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 Issue with media (mp3, dvd sound, playing)




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