Thanks so much for getting back to me. I'm sorry that it took me awhile to get back to you, things have been extremely busy on my end.
I haven't done what you recomended yet as far as grabbing a screen shot, but I will. If you don't mind, can you tell me how to grab a screen shot?
I AGREE WITH YOU 100% regarding your statement - "-Serato Itch is not fully Win-7/64-bit compatible, possibly having a problem related to accessing the full 4GB of RAM. (Although the tech says it is)"
They will NOT admit to that. The constantly blame the freezing issue on the laptop, not the software. I've been reading & writing numerous threads on Serato's web site and noticed that there are ALOT of people are experiencing the SAME EXACT PROBLEM as me. Here is one response from the guys at Serato - Sorry you are still experiencing issues. We'll continnue to keep helping you in your help thread, so keep an eye on that for the issue. We have tested the operating system Windows 7 by Microsoft. The OS is compatible with ITCH. However your laptop may be needing tweaks - laptop manufacturers can (and do) often ship computers loaded up with a lot of extras. Extras that can conflict with audio streaming. Some of your machine's drivers or hardware components may be setup by the manufacturer in a strange way - and sometimes this can result in audio issues. There can be many causes, but it's almost always the laptop setup. We do love to find out any problems with ITCH however, so any bugs we can uncover we are certainly wanting to find as that will lead to better software
Like I said, I'm convinced that Windows 7 64 bit is NOT compatible with the Serato software. I just DJ'd a wedding this past Saturday and used my Dell laptop with XP and had no problems at all.
Thanks again for your assistance,