Windows 7: Please help - speaker pop

Hello, I have just purchased a brand new HP DV 3174ca laptop and right out of the box it makes a popping noise on start-up, shut down, and awakening from sleep mode. I have installed all the drivers available from HP with no luck, and also tried a factory reset with no luck.

Please help,, very frustrated with a new $2000 machine




Thanks
Andrew

Andrew can you give us more info about your system by filling out your system specs in the lower left hand column of your posts. Specifically we need the audio chipset or card, etc.


Ken

Right click on the speaker icon next to the clock > Sounds >

ZigZag is spot on. I see the problem from a different angle, however.

Brand new, $2000, hardware issue on boot...

Hmmm.

Store warranty applies.

note to whs -
an assumption on my part: the OP means an abnormal popping sound not included in the sounds inventory.

Quote:

note to whs -
an assumption on my part: the OP means an abnormal popping sound not included in the sounds inventory.

Could be you are right. But there are a lot of strange sounds in the sounds inventory. That is always my first suspect.

I am a fan of your work.

[/sarc on] I propose that you simply dislike sound effects. [/sarc off]

I think you are right. By the way:

Hey Ken, thanks for the response, I've updated my information as much as I can locate so far. @Casca, It is under warranty but I would have to send it back and loose it for probably quite a while, which wouldn't bother me if it was a big issue, but when I google it, it seems to be a common issue with HP DV7 models. Other people seem to have solved the issue with driver updates, but all of the systems seem to be slightly different enough where there driver doesn't seem to apply to me. The sound seems to be the sub in the bottom being "energized" or "un-energized" and sounds like if you took a car speaker and put 9v battery to it.....that "pop" that it makes.

Hope this helps

Here is an example of the same issue from this site, which gave me hope someone here could help : )

No audio driver yet from HP

You have an HD IDT audio chip installed.
Win 7 driver from HP.

Select software and drivers HP Pavilion dv7-3174ca Entertainment Notebook PC - HP Customer Care (United States - English)

However, it could be this driver is already installed.

Question:

Does it make the pop sound when running off the external power supply, off the battery, or both.

With the unit plugged in it the AC adapter.. go to:

Control Panel/Power Options/ then select "Change Plan Settings" then select "Change Advanced Power Settings" scroll down to "Processor Power Management" and set Min/Max processor power to 100% (when running off external power) There should be a separate adjustment for running on battery power, leave it.

Reboot, see if that makes any difference.

It sounds like part of the power management system. Mac laptop users have been having fits over a similar issue... they go insane, so keep a cool head, it can be worked out.

Ap