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Windows 7: no audio output device - realtek ac '97

04 Jul 2010   #1

Window 7
no audio output device - realtek ac '97

Hello all I have Win 7 32-bit on my gateway mx6437 and am having the same problem that several people are having here - no sound. I downloaded the latest Realtek AC '97 drivers from the Realtek website. I checked to see if this card was compatible with Win 7 32-bit from the compatability website. Right now the drivers are "installed" but Win 7 says its unsuccessfully installed.

I have an AMD Turion 64 card. Please help I've been researching this issue for the past 2 weeks without success.

My System SpecsSystem Spec

07 Jul 2010   #2

Window 7

My System SpecsSystem Spec
07 Jul 2010   #3
Microsoft MVP

Win 7 Ultimate x64

akeemdadream, welcome to the forums.

One reason it isn't working is that according to the download page for your laptop,

Gateway Support Drivers & Downloads

based on the audio driver frm there it has the Conexant audio chip in it, not Realtek. I would start with uninstalling the Realtek driver and any software that may have been installed with it, then use the Vista Conexant driver from gateway,

Windows Vista Audio Driver version: Conexant

which should install without much difficulty (no promises, but it should install).
My System SpecsSystem Spec

07 Jul 2010   #4

Window 7

oh wow, i must have typed in the wrong laptop and got different specs. I'll try this and see.
My System SpecsSystem Spec
07 Jul 2010   #5

Window 7

done, and done! thank you much!
My System SpecsSystem Spec
16 May 2011   #6

win 7

hi, I have an Acer Aspire 5633WLMi, with the same problems, right after I installed the Windows 7 Ultimate OS (No Audio Output Device is Installed), any one can help?
My System SpecsSystem Spec

 no audio output device - realtek ac '97

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