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Windows 7: HELP!


08 Aug 2010   #1

Windows 7
 
 
HELP!

I have A Toshiba Satellite. It will be two years old this September.
I haven't had any problems I couldn't solve. No serious virus', etc.
2 days ago, somehow I got that annoying Trojan "Security Tool" and i got rid of it the same night. Scanned my laptop with a Anti-Virus, Anti-Spyware and Anti-Malware softwares. Restarted my laptop and was ready to surf the net again. However, when I opened FireFox, Google Chrome, Safari or IE they all gave the error message. "Cant Display Webpage". I could still sign in on MSN messenger and Skype. But I can't Browse. Today though, I cant sign in on MSN anymore. Through all this, my laptop tells me I'm connected to the Internet, all the other Wireless things in my home are connected and working.
I've scanned my laptop everyday. I've Restored it but it will only let me go as far back after I got rid of the security tool.

Notes:
Security Tool popped up when my blackberry was connected. (I think I got it from my brothers laptop. He had it before. I got rid of it and his laptops still works)
MSN stopped working after I connected my phone to my laptop again.

PLEASE HELP ME!

Thank You,



My System SpecsSystem Spec
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08 Aug 2010   #2

 
 

try scaning with superantispyware free edition
My System SpecsSystem Spec
08 Aug 2010   #3
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download DDS from one of these links:
Mirror 1 Mirror 2 Mirror 3
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- this will be minimized in the task tray
  • Save both reports to your desktop.
Include the contents of both logs in your next reply.

Either Corrine or I will get to you tommorow morning ... please hang in
My System SpecsSystem Spec
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08 Aug 2010   #4

Windows 7
 
 

I'm using another computer at the moment. How would I download onto my laptop?
My System SpecsSystem Spec
08 Aug 2010   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Download it to a non-infected flash drive or a CD. Take it to the infected computer, right click on it and run as Administrator.
My System SpecsSystem Spec
08 Aug 2010   #6

windows 7 ultimate 64 bit,Windows 7 ultimate 32 bit,Windows XP sp3 home
 
 

it might be a good idea to check your hosts file
My System SpecsSystem Spec
08 Aug 2010   #7

Windows 7
 
 

Quote   Quote: Originally Posted by thathagat View Post
it might be a good idea to check your hosts file
How do you check that?
My System SpecsSystem Spec
08 Aug 2010   #8

windows 7 ultimate 64 bit,Windows 7 ultimate 32 bit,Windows XP sp3 home
 
 

Quote   Quote: Originally Posted by RoxyyC View Post
Quote   Quote: Originally Posted by thathagat View Post
it might be a good idea to check your hosts file
How do you check that?
Click Start, click Run, type %systemroot% \system32\drivers\etc, and then click OK.

Note If you are using 64 bit version of Windows, type %systemroot% \SysWOW64\drivers\etc.

see if there are any entries other than


Attached Images
 
My System SpecsSystem Spec
08 Aug 2010   #9

Windows 7
 
 

Quote   Quote: Originally Posted by thathagat View Post
Quote   Quote: Originally Posted by RoxyyC View Post
Quote   Quote: Originally Posted by thathagat View Post
it might be a good idea to check your hosts file
How do you check that?
Click Start, click Run, type %systemroot% \system32\drivers\etc, and then click OK.

Note If you are using 64 bit version of Windows, type %systemroot% \SysWOW64\drivers\etc.

see if there are any entries other than
Its exactly that, word-for-word
and they are no other entries
My System SpecsSystem Spec
08 Aug 2010   #10

Windows 7 Ultimate x64 SP1
 
 

Additionally, try going into Internet Explorer then to Tools --> Internet Options, then click on the "Connections" tab and click on "LAN Settings" and ensure nothing is checked there. If there is stuff checked there (apart from "Automatically Detect Settings"), go ahead and uncheck it and click OK and OK again.

Then yes, do a scan. You can use something like TrendMicro HouseCall (housecall.trendmicro.com) to scan that PC.
My System SpecsSystem Spec
Reply

 HELP!




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