Download and run the Norton Removal Tool
The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. If you have pcAnywhere or WinFAX, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.
Download the Norton Removal Tool.
Save the file to the Windows desktop. DOWNLOAD
On the Windows desktop, double-click the Norton Removal Tool
Follow the on-screen instructions.
Restart your computer.
Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.