You sort of validated my point, Jimbo. I think you were confusing the semantics I made.
The person decided that outsourcing means "I don't have to deal with the issues like server maintenance or maintaining software... I save money with them dealing with it. If something goes wrong, it is their (the provider's) problem, not mine."
I stated that this is not 100% true. It also becomes yours (The person who is using this outsourced service) problem when said outsourcer is also supporting many other people versus just their problem to get it up and running. In the meantime, you are dead in the water with regards to the outsourced situation. While it may not seem any different than if it was in house, in house should, theoretically should have a fall back situation, whereas the outsourced one, you are stuck with waiting for them in general.
As I stated before, the GoogleApps thing is great idea to a degree, but then comes some issues.
1 ) You have N number of users who will be now constantly be using your bandwidth to get access to their mail where as with an internet server will keep most of that traffic within your own network. This is only a great solution if you are a small company, otherwise, as you get larger, your bandwidth needs outgrow your capacity.
2) You lose access to that mail server when your internet connection goes down. Better hope your users are using a mail client that has it cached, otherwise, no mail access during that time.
As for picky customers, Jimbo... I disagree. I have seen, literally, people who would go the 'cheap path' simply because they don't want to deal with something, like maintaining an internal server, even though it was a higher management decision. There are some who are as dense as lead when it comes to understanding certain things and will continue to look at the wrong end of a gun.
And ideally, it would be easy, if people had enough understanding and knowledge with regards to just the simple home router to monitor it, but then again, a fair deal of us are also a bit more tech savvy than the average joe computer user. And some of us are also a bit more paranoid with regards to what our computer receives or sends out as well.