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Windows 7: Panda Anti-virus causing problem

26 Sep 2010   #1
Yankie007

Windows 7 Home Premium 64bit.
 
 
Panda Anti-virus causing problem

Hi Guys,
I have an issue which is pretty annoying, every time I scan my computer with Panda Global Protection 2010, it found around 500 spywares. If I scan again 2 minutes after, Panda anti-virus still detect around 400-500 spywares. I don't know why it's doing this and how to make sure it doesn't appear again. The weirdest thing is at the end of the scan process, it says that neither viruses nor malicious software were found on your computer but you can see the 527 spywares/cookies in the report! Can you please let me know if you have anb idea what's causing this?
Thanks,
Yannik



My Computer Specs:

Windows Version:
Windows 7 Home Premium

System type:
64-Bit Operating system

Processor version:
Intel Core (TM) i7 CPU 930 @ 2.80GHz 2.79GHz

Installed Memory (RAM):
6GB

Hard Drive Capacity:
1Tb

Video Card:
Graphics card manufacturer: ATI
Graphics Chipset: Radeon HD 5700 Series
Dedicated graphics memory: 1024 MB

Sound Card:
Manufacturer: Creative Sb-X-Fi
Version 1.10.13
DirectX Version: 10.0

Motherboard:
Manufacturer: Gigabyte
Model type: X58A-UD3R


My System SpecsSystem Spec
.
26 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Go with another great AV. Why not try Microsoft Security Essentials, at least for a test.You can easily go back. I do not think that you will, however.
You can see, if you truly have any virus.
My System SpecsSystem Spec
26 Sep 2010   #3
Al Fairclough

Windows 7 Home Premium 64bit
 
 

I'll second what Richard said. I have yet to find anything with better integration and effectiveness than MSE. That said, is there any chance that your program is picking up AV definitions left by previous programs?
My System SpecsSystem Spec
.

26 Sep 2010   #4
SledgeDG

Windows 7 Ultimate x86
 
 

I suspect those are fake finds to show you, how effective the program works. Just follow Richards advice and see if MSE picks up any of those 400-500 issues.

-DG
My System SpecsSystem Spec
26 Sep 2010   #5
Yankie007

Windows 7 Home Premium 64bit.
 
 

Thanks guys for the feedback!
It's funny because I've been using Panda AV for about 4-5 years and I never have this weird issue. The reason I don't really want to change AV is because I extended my AV plan for another 3 years which is quite expensive. One thing I know for sure is these bunch of issues showing on the Panda report are not in my computer because I followed the path of some of them and they have already been deleted so why showing these issues again when I'm doing a new fresh scan? The next thing I guess is the reach Panda directly!

Thanks again,

Yannik
My System SpecsSystem Spec
26 Sep 2010   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

The three year money is gone

This is your choice
Use an AV that may be causing problems
or
Use one that is tried and true
Either way the money is gone.
My System SpecsSystem Spec
26 Sep 2010   #7
tw33k

Windows 7 Ultimate (x64) SP1
 
 

Panda is known for giving false positives. If I were you, I'd run an online scanner just to be sure and then, like the others here have suggested, I'd think about switching products.
My System SpecsSystem Spec
27 Sep 2010   #8
jav

Windows 7 Ultimate x86 SP1
 
 

Can we have screenshots please?
It would be really helpful.


Quote   Quote: Originally Posted by tw33k View Post
Panda is known for giving false positives. If I were you, I'd run an online scanner just to be sure and then, like the others here have suggested, I'd think about switching products.
500 false positives... ouch...

Quote:
The weirdest thing is at the end of the scan process, it says that neither viruses nor malicious software were found on your computer but you can see the 527 spywares/cookies in the report!
ok, I have a guess..
Actually I am more or less sure about it.
1. detections are cookies (not that ones you eat , tracking cookies!)
Panda (not an animal) probably just like most of the AVs detects and immediately removes it (most of the times), but it doesn't report it as malware/virus (because they are not).

2. detections are inside system restore points....
Look similar situation: Panda Security Forum • View topic - Suspicious files keep showing up

So, as I mentioned earlier screenshot would be really helpful.

P.S. you also direclty contact their support team:
Panda Security Forum
My System SpecsSystem Spec
27 Sep 2010   #9
Yankie007

Windows 7 Home Premium 64bit.
 
 

Hi,
I've contacted their support team but they didn't really helped. I played with the setting a bit and I deleted the last few reports that were saved, I've uninstalled the Panda AV and did a fresh install so it looks ok now. Anyway, thanks a lot for the input guys, I appreciated it!

Yannik
My System SpecsSystem Spec
27 Sep 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

We wish you the best.
My System SpecsSystem Spec
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 Panda Anti-virus causing problem




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